Shift Manager - Children and Young People

Summary

Join Kooth, a leading digital mental health platform, as a Shift Manager for Children and Young People. This fully remote, part-time position (28 hours/week, 12-month fixed-term contract) involves managing a team of practitioners, overseeing service delivery, and prioritizing user flow. You will allocate casework, manage resources, and ensure adherence to company protocols and ethical guidelines. The role requires a relevant professional qualification and experience leading teams in mental health or related services. Excellent communication and leadership skills are essential. Kooth offers a competitive salary, generous benefits, and opportunities for professional development.

Requirements

• A relevant professional qualification/degree such as social care, mental health nursing, counselling, social work, psychology or equivalent professional qualification; or qualified by experience in previous roles
• Experienced in leading or managing teams in the field of Mental Health or other relevant adult services
• Excellent communication skills, a team player who will be an integral part of the Service Delivery management team
• Ability to demonstrate leadership skills within a team or project
• Knowledge and Training In Safeguarding & Child Protection
• You are available for a minimum of 25 hours per week comprising 4, 6 or 8 -hour shifts per day - which are spread across afternoons, evenings, and weekends
• The ability to work remotely with a good broadband connection installed in your home/place of work, a comfortable and safe home working setup, alongside a competent and confident use of technology

Responsibilities

• Lead and manage and have oversight of all Practitioners working on the platform
• Managing service users flow while on shift to ensure effective and efficient service delivery
• Direct and allocate the activity of the practitioners to ensure all service delivery priorities are met
• Adjust practitioners duties during the shift to relevant tasks depending on service demand - for example drop in chats, risk assessments, message support, goals/buddying or journals
• Management of the waiting list, having oversight of caseloads, prioritising service users and allocating effectively
• Effective communication to all practitioners on the shift of their individual responsibilities and the shift priorities
• Support practitioners with working with external services and sending welfare messages to service users where appropriate
• Provide safeguarding advice, guidance and manage the triage to ensure risks are appropriately managed in a timely manner
• Ensuring all available staff are deployed appropriately prior to shift commencement, depending on daily service demand
• Work closely with the Service Support Team to be aware of levels of daily staffing levels and adjust rota duties accordingly
• To monitor and act, where necessary, in relation to shift challenges, which will include staffing shortfalls and fluctuations in service demand
• Monitor and evaluate the quality control and effectiveness of online services provided by the teams to ensure adherence to company protocols, evidence-based practices, and ethical guidelines
• Support the wider SD Management team to identify areas for improvement and make recommendations for service enhancements
• Report on service level performance, identifying trends driving operational improvements where and when needed
• Stay informed about the latest research, best practices, and technological advancements in digital behavioural health services. Contribute to the development and enhancement of company policies, procedures, and service delivery models where relevant

Preferred Qualifications

• A relevant professional mental health qualification and demonstrable experience
• Data literate; confidently analyse and use data in a meaningful way to map demand, resources, trends and areas for further improvement
• Ability to solve problems, manage complex problems and deal with critical situations in a calm and effective manner
• Safeguarding and risk management interventions training
• A willingness to learn and keep up to date with mental health research, issues and theories around psychological change
• A belief that clinical outcomes matter and have to be measured
• Exceptional time management skills, in addition to having the ability to communicate effectively with teams via online communication platforms
• Sensitivity and understanding of the social, environmental, and economic factors that impact people’s mental health
• Be resilient, empathetic, and mentally equipped to help people that may present in distress
• Ability to work as part of a team to build something really special in line with our mission statement
• A clear understanding of issues pertaining to equality, diversity, and inclusion and how an awareness of these informs your practice
• Experience and ability to work collaboratively across multi-disciplinary teams

Benefits

• Generous annual leave package
• Clinical Supervision and in-house clinical support: all paid for and monthly
• A full training programme to get you started
• Free CPD: Yearly professional training programmes structured around you
• Pension contributions
• Eligible for the annual award of Long Term Incentive Plan (shares)
• Healthshield
• Wellness days
• Life Assurance (4x Salary)
• Group Income Protection - long-term sick insurance policy