Site Engagement Director

Summary

Join Tilda Research as a Site Engagement Director and lead a team of associates providing essential services to clinical research sites. Manage a portfolio of approximately 20 sites, driving onboarding and operational excellence. Build strong relationships with site staff, ensuring high-quality service delivery. Collaborate with internal teams to resolve issues and incorporate feedback into product development. This role requires strong interpersonal and communication skills, experience managing teams in a fast-paced environment, and a minimum of 10 years in clinical research, including experience as a Clinical Research Coordinator (CRC). Compensation ranges from $90,000 to $120,000 annually, with additional compensation based on study volume.

Requirements

• Strong interpersonal and communication skills, with the ability to build trust and foster relationships with diverse stakeholders
• Exceptional organizational and problem-solving skills, with a focus on operational efficiency and quality
• Proficiency in navigating clinical trial systems (e.g., EDC, CTMS) and familiarity with common site challenges
• Adaptability and resilience in a startup environment with frequent changes and evolving priorities
• Minimum of 10 years in clinical research, including hands-on experience as a Clinical Research Coordinator (CRC)
• Active medical license in California
• Proven track record in managing site-level operations or similar roles in clinical trials
• Experience managing and scaling teams in a dynamic, fast-paced environment

Responsibilities

• Lead and mentor a team of Site Engagement Associates, fostering a culture of accountability, empathy, and continuous improvement
• Ensure timely and high-quality delivery of services, including source configuration, EDC data entry, regulatory binder startup and maintenance, and finance services such as invoicing and patient stipends
• Serve as the primary point of contact for ~20 sites and eventually building a team that manages accounts as Tilda grows
• Build and maintain strong relationships with site personnel, ensuring their needs are met and concerns addressed promptly
• Oversee the end-to-end onboarding of new research sites to the Tilda platform
• Coordinate with internal teams (e.g., product and engineering) to resolve software issues and incorporate site feedback into the product development process
• Drive site engagement metrics to meet defined service-level agreements (SLAs)
• Gather insights and feedback from sites to shape platform enhancements and support Tilda’s mission of simplifying clinical trial processes
• Partner with cross-functional teams to refine workflows, improve service delivery, and reduce site burdens

Benefits

• $90,000 - $120,000 a year
• Compensation depends on negotiated rates for each study. The compensation can range from $0 to $350k (or more) annually depending on study volume