Community Engagement Manager, Games

Summary

Join The New York Times as a Community Engagement Manager to support its growing games subscription business. Execute strategies to engage with players and creators of NYT games and puzzles. This remote-friendly role, based in New York City, may require weekend work. Help shape products people love, working with the Deputy Editorial Director to reach audiences and communicate effectively. Collaborate across games and Gameplay to pioneer new feedback and submission methods. Report to the Editorial Director, Games, and demonstrate commitment to journalistic independence and the company's mission.

Requirements

• 3+ years working with social media, communications, reporting or engagement in a consumer-facing field such as entertainment, media, or games
• Experience creating written and verbal messaging for online audiences
• Experience managing complex workflows and ensuring accuracy across multiple projects
• Proficiency with major social media platforms, such as TikTok or Instagram
• Basic experience with web production, and basic knowledge of web tools and interfaces
• Basic knowledge of journalism ethics and standards
• Experience moderating online communities

Responsibilities

• Identify spaces where we should reach potential and existing audiences for our puzzles and help create and execute a strategy
• Continue to develop our existing social media platforms, such as TikTok
• Create content developed to engage our puzzle community and audience, such as our Puzzle Personality Quiz
• Help filter feedback from audiences on social media and comments for potential action items
• Write, produce and moderate community forums, such as The Spelling Bee Forum
• Write and edit social copy
• Create, execute and moderate audience-building projects
• Work with the core news audience team, marketing and product to promote big moments for games
• Demonstrate support and understanding of our value of journalistic independence and a strong commitment to our mission to seek the truth and help people understand the world

Preferred Qualifications

• An appreciation for word games and puzzles
• Proficiency with social media analytics tools
• Experience building a branded account