SMB Account Manager

Summary

Join Connecteam, a TLV-based startup, as a driven and dynamic Account Manager. In this role, you will expand our customer base and increase revenue through upselling and cross-selling. You will manage your own account pipeline, contributing to the team's overall growth. You will collaborate with SDR and CSM teams, ensuring a seamless customer experience and becoming a product expert. The position requires strong customer relationship skills, the ability to close deals, and thriving in a fast-paced environment. You will work remotely from 9:00 AM to 6 PM, Monday-Friday.

Requirements

• 1-2 years of experience as an Account Manager/Account Executive at a SaaS company - MUST
• Energetic, positive, and motivated - MUST
• Strong record of closing deals and over-achieving monthly quotas
• Strong customer relationship skills and the ability to interact with individuals at all levels in an organization
• Ability for self-learning and highly independent
• Strong team player with excellent communication and collaboration skills
• Ability to thrive in a high-pressure and busy work environment
• Working remotely from 9:00 AM to 6 PM Monday-Friday

Responsibilities

• Identify and execute upselling and cross-selling opportunities with existing customers
• The Account Manager position is a quota-carrying position; you will own the full sales cycle, managing your own account pipeline and contributing to the team’s pipeline
• Becoming a product expert
• Analyze customer data to identify expansion opportunities
• Be the face of the company – Connecteam is known for our outstanding customer service and approach
• Collaborate with SDR and CSM teams to ensure a seamless customer experience
• Influence the product based on customers' demands and needs
• Manage multiple tasks and projects in a fast-paced and high-pressure environment
• Initiative, independence and ownership

Benefits

• We build our people up. Every team member is treated as a long-term investment and we recognize the value in always nurturing and training them so they can go above and beyond in their skills and job duties
• We make an impact on our customer’s business. We are on a mission to provide managers of all business types and sizes with the tools they need to communicate, operate, engage, and run their deskless workforce. Our product offers them an effective and affordable solution to run their business
• We get the job done. Connecteam employees are passionate in executing their job duties so they can drive the company forward and provide real value to our customers
• We have fun! From weekly happy hours to holiday parties, we always enjoy each other’s company (and good food, of course). Connecteam is like one big, happy family!
• Everyone is welcome. Connecteam is committed to building an encouraging, caring, and supportive environment. We share a responsibility to support our team and enrich their lives