Digital Marketing Account Manager

Summary

Join the fastest-growing digital marketing and coaching business for attorneys nationwide as a Client Experience Specialist! This role offers the opportunity to work with digital marketing clients, helping them achieve real results. You will manage client accounts, ensuring services are performed well and on time. Collaborate with clients and internal teams to strategize and identify areas for improvement. Excellent communication and interpersonal skills are essential for building strong client relationships. The position offers competitive salary ($75,000-$80,000 annually), benefits (75% employer contribution to medical, dental, and vision insurance), flexible vacation time, an education budget, company activities, a 401(k) with a 3% match, and a flexible work style (WFH or in-office). The ideal candidate will have 3-5 years of experience in a digital marketing agency, a deep understanding of digital marketing services, and experience with Google Ads.

Requirements

• 3-5 years of experience working at a digital marketing agency
• A deep understanding of digital marketing services and strategies
• Proven track record in managing client accounts
• Excellent communication skills and ability to manage client expectations
• MUST have strong interpersonal skills
• A keen eye for detail that zealously looks for any areas of improvement in your communications, the client’s results, and our processes
• Solid organization skills so that you can effectively manage your daily, weekly, and monthly to-do list
• Proactive and resourceful in all aspects of your role
• Be able to work well in a fast-paced environment and adapt to frequent changes
• SEO + PPC or SEO + SOCIAL experience is required

Responsibilities

• Manage an assigned portfolio of accounts by overseeing the client services to ensure they are performing well, on-time, and implemented to the clients’ needs
• Work with the clients and their staff to make strategy decisions and pivots (this may mean pushing back on the clients’ requests if it won’t actually get them the results they are looking for, we are the experts!)
• Work with our internal services teams to strategize for the clients’ needs
• Identify areas where the clients’ services are lacking and offer proposed solutions to fill those gaps, including upgrading their services to higher tiers
• Coordinate and execute monthly reporting calls with the client
• Over-communicate with clients in an effective and clear manner regarding the work being performed and results achieved

Preferred Qualifications

• Experience working in the legal industry is a plus
• Experience with Google Ads. Local Service Ads and Facebook Ads are a plus

Benefits

• We pay for 75% of your Medical, Dental, Vision insurance for YOU and YOUR FAMILY
• FLEXIBLE VACATION TIME - We encourage you to take time to recharge so you can be your best here at work
• EDUCATION – Team member education and learning budget on courses, events and books
• FUN – Company activities, outings, and retreats
• INVESTMENTS – 401(k) with a 3% Match
• WORK STYLE – WFH or come to the office. The choice is yours!