SMB Account Manager

Summary

Join KnowBe4 as an Account Manager (SMB) and manage assigned customer accounts, maximizing sales opportunities. Promote and sell KnowBe4's products and services to businesses with 25-500 employees, exceeding monthly sales quotas. Build and maintain a sales pipeline, identify key decision-makers, and articulate the value proposition of KnowBe4's product suite. Collaborate with Customer Success Managers to increase ARR and product adoption. Achieve monthly quotas, maintain accurate customer records, and support the renewal process. Work strategically with pricing and leverage marketing leads to generate sales opportunities.

Requirements

• Bachelor’s degree a plus
• Proven track record in sales
• 3 years selling software to Small Medium Enterprise
• Familiarity with standard concepts, practices and procedures within the IT Security Field
• Experience with Salesforce and Gmail
• Excellent verbal and written communications
• Stats driven business professional
• Motivated, energetic self-starter
• Strong collaborative and teamwork skills
• Must be able to work with minimum supervision

Responsibilities

• Promote and sell KnowBe4’s range of products and services
• Build and maintain a pipeline of potential cross sale, add-on and upgrade opportunities by developing and managing relationships with your assigned accounts
• Identify key decision makers while developing and qualifying cross sale, add-on and upgrade opportunities
• Articulate the value proposition of KnowBe4’s full suite of products and help the customer understand how it will improve their business’s security awareness training (and security overall)
• Achieve or exceed monthly quotas and/or targets
• Be well versed in KnowBe4’s product offerings and promote the products and services at trade shows as requested
• Follow up on marketing leads to generate sales opportunities and pipeline
• Act strategically in offering or negotiating discounted pricing, in line with established policies and procedures
• Maintain accurate and thorough records for customer calls, emails, notes, tasks, demos and other relevant information in compliance with the Administration Policy
• Support in the renewal process where there is an opportunity to grow the account
• Work with those Customer Success Managers and Renewal Specialists assigned to your customer accounts to the end of your customers increasing their commitment and use of the Knowbe4 Product Suite

Preferred Qualifications

Network or Security Plus preferred

Benefits

• Company-wide bonuses based on monthly sales targets
• Employee referral bonuses
• Adoption assistance
• Tuition reimbursement
• Certification reimbursement
• Certification completion bonuses
• A relaxed dress code