SMB Team Manager

Summary

Join KnowBe4's SMB Team as an International Team Manager and lead a high-performing team of Regional Account Managers. You will mentor and coach your team to exceed sales quotas, while also managing your own sales pipeline. Responsibilities include leading team meetings, supporting account managers in closing deals, and identifying areas for improvement. The ideal candidate possesses at least one year of experience as a Regional Account Manager, strong sales aptitude, excellent communication and organizational skills, and a collaborative spirit. KnowBe4 offers fantastic benefits, including company-wide bonuses, employee referral bonuses, adoption assistance, tuition reimbursement, and more. This role requires strong leadership, mentorship, and sales expertise to drive team success and revenue generation.

Requirements

• Minimum 1 years experience as a Regional Account Manager
• Experience with Salesforce preferred
• Experience with Gmail and Google Docs
• Experience with MS Office (Word and Excel)
• Experience with web browsers (Chrome, Internet Explorer, etc.)
• Must be able to demonstrate sales aptitude while being assertive, persistent, consultative, and comfortable working in a highly results oriented company
• Excellent verbal and written communications
• Excellent time management and organization skills
• Strong collaborative and teamwork skills
• Strong analytical, strategic mindset, and negotiation skills
• Persuasive communication skills accompanied with the ability to gain a quick understanding of the needs and pain points of prospects
• Passionate about business and willing to go the extra mile

Responsibilities

• Support a strong team of 5-8 Regional Account Managers into world class sales professionals in coordination with the trainers and coaches
• Continuing to maintain and build a healthy, personal sales pipeline in order to exceed reduced monthly target
• Lead weekly team meetings and 1:1s to keep individuals aligned and provide support
• Follow up with projects with team e.g. closed-lost reignite campaign, 6th sense marketing campaign
• Support Regional Account Managers by assisting with closing deals by tags, handling customer objections, and reactivating dark deals
• Support Sales Director with other duties as assigned
• Be a model sales reps and serve as an example in all areas including admin, closing, negotiating, prospecting and other sales techniques that are necessary to be a Rockstar
• Serve as the first point of contact for the SMB team to answer general questions, provide advice and best practices
• Act as the voice of their SMB team e.g. represent at internal meetings, organization best practice sessions, collect input and identify trends
• Monitor the statistics for the Regional Account Managers within the assigned territory and identify any discrepancies in reporting
• Identify trends and areas of improvement in the SMB team and coordinate with the Sales Director to advise on training and development
• Provide genuine recommendations  as to the hiring, firing, disciplining, and promoting of subordinate employees to which the organizations gives significant weight

Benefits

• Company-wide bonuses based on monthly sales targets
• Employee referral bonuses
• Adoption assistance
• Tuition reimbursement
• Certification reimbursement
• Certification completion bonuses
• A relaxed dress code