Remote Social Media Associate

Summary

The job is for a Social Media Support Specialist at Tide, a rapidly growing finance & admin platform. The role involves handling customer queries on social media, supporting other teams, and delivering general front-line customer service. The candidate should have excellent English skills, experience with handling queries via at least one social media platform for a minimum of 1 year, good organizational skills, understanding of financial services terminology, and be comfortable using industry tools like Kustomer, GSuite, and Jira.

Requirements

• Excellent spoken and written English skills
• Good understanding of content creation and community management principles
• Experience with handling queries via at least one social media platform for a minimum of 1 year
• Good understanding of financial services terminology

Responsibilities

• Providing the best customer experience when handling member queries and feedback on social media and review channels
• Supporting Root Cause Analysis and internal feedback loops with frontline support and specialist domains to mitigate an increase and repeat of complaints
• Helping to cultivate and maintain a unique and customer-centric culture
• Investigating complex issues and engaging with the PR, marketing and content teams
• Delivering general front-line Customer Service in addition to creating small educational pieces of content for our members

Preferred Qualifications

• Experience working in start-ups or scale-ups
• Experience working with Agile practices

Benefits

• 25 days paid annual leave
• 3 paid days off for volunteering or L&D activities
• Extended maternity and paternity leave covered by the company
• Personal L&D budget in the amount of 1000 BGN per year
• Additional health & dental insurance
• Mental wellbeing platform
• Fully covered Multisports card
• Food vouchers
• Snacks, light food, drinks in the office
• WFH equipment allowance
• Flexible working from home
• Sabbatical Leave