Remote Social Media Associate

closed
Logo of Tide

Tide

πŸ“Remote - United States of America (USA)

Job highlights

Summary

The job is for a Social Media Support Specialist at Tide, a rapidly growing finance & admin platform. The role involves handling customer queries on social media, supporting other teams, and delivering general front-line customer service. The candidate should have excellent English skills, experience with handling queries via at least one social media platform for a minimum of 1 year, good organizational skills, understanding of financial services terminology, and be comfortable using industry tools like Kustomer, GSuite, and Jira.

Requirements

  • Excellent spoken and written English skills
  • Good understanding of content creation and community management principles
  • Experience with handling queries via at least one social media platform for a minimum of 1 year
  • Good understanding of financial services terminology

Responsibilities

  • Providing the best customer experience when handling member queries and feedback on social media and review channels
  • Supporting Root Cause Analysis and internal feedback loops with frontline support and specialist domains to mitigate an increase and repeat of complaints
  • Helping to cultivate and maintain a unique and customer-centric culture
  • Investigating complex issues and engaging with the PR, marketing and content teams
  • Delivering general front-line Customer Service in addition to creating small educational pieces of content for our members

Preferred Qualifications

  • Experience working in start-ups or scale-ups
  • Experience working with Agile practices

Benefits

  • 25 days paid annual leave
  • 3 paid days off for volunteering or L&D activities
  • Extended maternity and paternity leave covered by the company
  • Personal L&D budget in the amount of 1000 BGN per year
  • Additional health & dental insurance
  • Mental wellbeing platform
  • Fully covered Multisports card
  • Food vouchers
  • Snacks, light food, drinks in the office
  • WFH equipment allowance
  • Flexible working from home
  • Sabbatical Leave
This job is filled or no longer available

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