Social Media Manager

Summary

Join WindshieldHUB, a technology-driven leader in auto glass services, as our Social Media Manager. You will be responsible for developing and executing social media strategies, managing online reputation, engaging with followers, and collaborating with other departments. This role requires proven experience in social media management, strong communication skills, and analytical abilities. We offer a dynamic work environment, opportunities for professional growth, competitive compensation, and special benefits. Take charge of our digital presence and help us maintain a strong online reputation.

Requirements

• Proven experience as a Social Media Manager or similar role
• Strong understanding of social media platforms, tools, and trends
• Excellent written communication skills with a customer-first mindset
• Experience managing and responding to online reviews professionally and effectively
• Ability to work collaboratively with multiple departments and meet their social media needs
• Analytical skills to measure performance and improve strategies over time

Responsibilities

• Develop and execute social media strategies to grow our online presence across platforms (Facebook, Instagram, Twitter, TikTok, etc.)
• Create engaging content, including posts, graphics, and videos, tailored to our audience
• Manage scheduling, posting, and tracking of content performance
• Respond to customer reviews across platforms like Google, Yelp, and Facebook with professionalism and empathy
• Address negative reviews, resolve issues promptly, and escalate to the appropriate team if necessary
• Actively request reviews from satisfied customers to improve ratings and enhance our reputation
• Monitor and analyze trends in customer feedback to provide actionable insights
• Actively engage with followers, respond to comments and messages, and foster positive interactions
• Collaborate with the team to launch campaigns that promote customer loyalty and satisfaction
• Work closely with other departments to fulfill design, content, and other social media-related requirements
• Ensure alignment of branding and messaging across all teams and projects
• Track and report social media metrics, including engagement, follower growth, and review performance
• Use insights to optimize content strategies and review response processes

Preferred Qualifications

Familiarity with reputation management tools (e.g., BirdEye, Podium, or Semrush)

Benefits

• Work in a collaborative team environment with opportunities for professional growth
• Competitive compensation and special benefits