Software Implementation Consultant

Summary

Join PointClickCare's Professional Services team as a Software Implementation Consultant and become the principal liaison with clients, optimizing workflows and driving business outcomes in LTPAC settings. You will lead business discovery, configuration setup, and data quality assurance. This role requires strong communication, analytical, and problem-solving skills, along with experience in software implementation and workflow analysis. Up to 30% travel is expected. PointClickCare offers a competitive salary and benefits package, including retirement plan matching, flexible paid time off, and various wellness programs.

Requirements

• Possess excellent communication, organizational and collaboration skills
• Have strong analytical and problem-solving skills
• Demonstrate attention to detail and quality validation process adherence
• Have experience working on multiple project teams simultaneously, balancing milestones and objectives efficiently and on time
• Be able to take accountability for a project, demonstrating initiative, and delivering on time
• Be a self-starter, able to work independently, prioritize to deliver on time and adapt priorities and a flexible approach to sharing client insights
• Be results oriented, and demonstrate a can-do attitude with adaptability, problem-solving and critical thinking skills
• Have 2-4+ years in a software implementation role

Responsibilities

• Act as the principal implementation liaison on the project team, documenting customer requirements, translating technical requirements into configuration setup, business processes and goals
• Lead a detailed business discovery, developing recommendations to execute a delivery approach that will drive outcomes and deliver value
• Translate technical requirements and execute system configuration setup
• Ensure data quality, integrity, and security requirements for all customer databases
• Assess and validate the implementation plan and manage communication among project stakeholders
• Troubleshoot and resolve configuration issues with great attention to detail
• Update and maintain training databases to incorporate new product releases, enhancements, and leading practices
• Identify and suggest configuration improvements to drive efficiency and enhanced customer outcomes
• Establish and maintain stakeholder relationships by utilizing excellent communication and collaboration skills
• In collaboration with the project team, proactively anticipate, identify, and communicate issues, risks, escalations, timelines and delays to ensure an exceptional customer experience and successful implementation
• Lead, influence, advise and support customer change management strategies, including the plans for user readiness and acceptance
• Test, pilot, and document new professional services offerings
• Develop and maintain expertise and knowledge in multiple product offerings, including the knowledge of the end-to-end solution and product value outcomes
• When needed, travel to customer on-site locations to lead and direct meetings and presentations

Preferred Qualifications

• Have post-secondary education in business or technology related field
• Have previous experience configuring or implementing a software solution, database testing and end-user support
• Have consulting experience within a software organization performing workflow analysis and documenting and delivering recommendations to drive operational excellence
• Have healthcare market experience

Benefits

• Retirement Plan Matching
• Flexible Paid Time Off
• Wellness Support Programs and Resources
• Parental & Caregiver Leaves
• Fertility & Adoption Support
• Continuous Development Support Program
• Employee Assistance Program
• Allyship and Inclusion Communities
• Employee Recognition