Implementation Consultant

Summary

Join Unifize, a rapidly growing cloud-based platform serving US manufacturing teams, as an Implementation Executive. This remote role based in India involves configuring the Unifize application for clients, troubleshooting issues, and gathering customer insights. The position requires strong communication skills, a commitment to timely task completion, and basic coding knowledge. A 3-6 week orientation in Bangalore is included (travel reimbursed), with a competitive salary (INR 9-18 Lakh CTC) and potential for significant growth. The ideal candidate is ambitious, detail-oriented, and enjoys working hard in a fast-paced startup environment.

Requirements

• Enjoys working hard. Really!
• Able to easily communicate in English
• Committed to getting things done on time. ( Read “Grit” by Angela Duckworth )
• Ambitious. Wants to grow in a startup. Wants to self-improve continuously
• Be able to work on a flexible time schedule
• You can compose emails that American customers can easily understand. Not flowery language with big words
• Software enthusiast. Enjoys using software
• Basic coding skills - you will not write code, however, you will be working with engineers
• Ability to dive into details to solve problems and offer solutions
• Basic knowledge of MS Office / Google Docs and Sheets
• Software implementation (especially ERP or configurable software)

Responsibilities

• Attend customer meetings online at night and take copious notes and create tasks for next steps
• Configure Unifize application for customer requirement (We will teach you how. You should like learning)
• Build PDF templates as per the customer's requirement
• Troubleshooting non-technical issues raised by the team
• Reporting software defects and following up with the engineering team
• Resolving customers’ questions
• Undertake ad-hoc tasks or projects as required
• Stay updated with product features and new releases
• Help improve the implementation process
• Gather product and process insights about usage from the data and our interactions with the customer
• Respond in lightning-fast time in the Unifize application to any questions or queries, especially in the first crucial days after we onboard a new customer
• Understand the current end-to-end process and learning about our existing customers
• Train and figure out how to use Unifize and the other software tools we use - including PDF template builders, and onboarding tools

Preferred Qualifications

Passion, enthusiasm, humour

Benefits

• 3-6 week orientation period in Bangalore (travel reimbursed)
• INR 9 Lakh to 18 Lakh (CTC) based on experience
• Growth opportunities available
• Potential for up to 50% salary increase in the first year
• Remote work
• Flexible hours