Implementation Consultant

Summary

Join Unifize, a rapidly growing cloud-based platform serving US manufacturing teams, as an Implementation Executive. This remote role based in India involves configuring the Unifize application for clients, troubleshooting issues, and gathering customer insights. The position requires strong communication skills, a commitment to timely task completion, and basic coding knowledge. A 3-6 week orientation in Bangalore is included (travel reimbursed), with a competitive salary (INR 9-18 Lakh CTC) and significant growth potential. The ideal candidate is ambitious, detail-oriented, and enjoys working hard in a fast-paced startup environment.

Requirements

• Enjoys working hard. Really!
• Able to easily communicate in English
• Committed to getting things done on time. ( Read “Grit” by Angela Duckworth )
• Ambitious. Wants to grow in a startup. Wants to self-improve continuously
• Be able to work on a flexible time schedule
• Passion, enthusiasm, humour
• You can compose emails that American customers can easily understand. Not flowery language with big words
• Software enthusiast. Enjoys using software
• Basic coding skills - you will not write code, however, you will be working with engineers
• Ability to dive into details to solve problems and offer solutions
• Basic knowledge of MS Office / Google Docs and Sheets
• Software implementation (especially ERP or configurable software)

Responsibilities

• Attend customer meetings online at night and take copious notes and create tasks for next steps
• Configure Unifize application for customer requirement (We will teach you how. You should like learning)
• Build PDF templates as per the customer's requirement
• Troubleshooting non-technical issues raised by the team
• Reporting software defects and following up with the engineering team
• Resolving customers’ questions
• Undertake ad-hoc tasks or projects as required
• Stay updated with product features and new releases

Benefits

• 3-6 week orientation period in Bangalore (travel reimbursed)
• INR 9 Lakh to 18 Lakh (CTC) based on experience
• There are many growth opportunities available to you
• The right person can see up to 50% salary increase in their first year itself
• This position will be remote and the hours flexible