Software Implementation Project Manager

Summary

Join Henry Schein One as a remote Project Manager responsible for planning, executing, and overseeing the implementation of Dentrix and Dentrix Ascend software. You will serve as the primary point of contact for customers, manage multiple projects simultaneously, resolve escalations, and ensure timely customer service. This role requires strong project management, technical, and communication skills, along with experience in client/server and cloud-based applications. A Bachelor's degree and 3-5 years of relevant experience are required. Henry Schein One offers a competitive compensation package, excellent benefits, and a supportive work environment.

Requirements

• Typically 3 to 5 or more years of increasing responsibility in terms of any applicable professional experience
• Typically a Bachelor's Degree or global equivalent in related discipline
• Excellent customer service, organizational, and time management skills
• Strong ability to calmly and professionally manage and diffuse stressful situations
• Excellent computer skills including Microsoft Office applications, CRM, SaaS applications, and internet browsers
• Excellent technical skills including (Network configurations, WANs, Citrix, Virtual Server, 3rd party ISPs, Windows SQL Server, hosted solutions, etc.)
• Candidates for this customer-facing role must present themselves professionally and polished at all times, showcasing outstanding communication and presentation skills to effectively represent the company to clients
• Excellent verbal and written communication skills including both inbound and outbound phone calls
• Excellent documentation skills
• Good understanding of industry practices
• Proficient with tools, systems, and procedures
• Good decision making, analysis and problem solving skills with ability to multi-task
• Proven professional experience with both client/server and cloud based (SaaS) applications and services
• Proven professional experience with regulatory compliance and requirements including HIPAA
• Proven professional experience with project management, including scheduling of tasks and management of small to mid-size projects including multi-site locations including multi-site locations

Responsibilities

• Plan, lead, organize and control projects from beginning to end
• Serve as a primary point of contact for both internal and external customers during all phases of the implementation project to achieve defined success, including the recognition and handling of escalated customer issues. Set appropriate customer expectations
• Ensure timely and effective customer service expectations are met and/or exceeded at all times
• Manage multiple/simultaneous implementation projects
• Resolve advanced customer escalations
• Track all correspondence and completed tasks to provide accurate record of account/project history
• Professionally establish strong working relationships with other people and teams
• Recognize and provide input into process improvement
• May participate in special projects or other duties as assigned
• Responsible to work toward and assist in the achievement of individual, team, department, and company goals
• Develop professional credibility with internal and external customers

Preferred Qualifications

• Practice management software and services including Henry Schein solutions
• 5 plus years experience in the dental industry
• Project management experience and/or certifications (CAPM, PMP, Project+, etc.)

Benefits

• Medical, Dental and Vision Coverage
• 401K Plan with Company Match
• Paid Time Off (PTO)
• Paid Parental Leave
• Short Term Disability
• Work Life Assistance Program
• Health Savings and Flexible Spending Accounts
• Education Benefits
• Worldwide Scholarship Program
• Volunteer Opportunities