Abarca Health is hiring a
Software Support Engineer in Worldwide

Summary

A Software Support Engineer is responsible for resolving customer needs or problems, collaborating with development teams to identify and resolve technical issues, analyzing business operations, maintaining communication with peers and IT teams, and ensuring procedural documentation remains current. The required qualifications include a Bachelor’s or Master’s Degree in Computer Engineering, Computer Science, Technology, or related field, or equivalent relevant experience, 3+ years of experience in IT operations, Development, or related technology field, and experience with SQL Server, NET Framework, ASP .NET, C#, HTML, JavaScript, Web and Windows Applications architecture, and Microsoft programming. Nice-to-have qualifications include experience with CMS and HIPAA guidelines. The job offers a flexible hybrid work model and equal employment opportunities.

Requirements

• Bachelor’s or Master’s Degree in Computer Engineering, Computer Science, Technology, or related field (In lieu of a degree, equivalent relevant experience may be considered)
• 3+ years of experience in IT operations, Development, or related technology field
• Experience with SQL Server, NET Framework, ASP .NET, C#, HTML, JavaScript
• Experience with Web and Windows Applications architecture and Microsoft programming

Responsibilities

• Debug and administer diagnostic analysis of cases reported by clients and propose solutions to mitigate them
• Answer internal and external customer questions regarding Platform’s functionalities, error messages, etc
• Troubleshoot and document replication steps for complex technical issues while collaborating with Development and operational teams to ensure resolution
• Collaborate with analysts and designers in the development group to initiate new software solutions, applications, and/or tools
• Analyze business operations to educate and assist users in employing systems for improving practices
• Maintain frequent communication with peers and IT teams to upkeep awareness of issues or changing processes
• Ensure procedural documentation remains current, correct, and relevant
• Answer incoming support tickets, calls, or emails in a professional manner and triage them accurately
• Provide advanced platform support after normal work hours when necessary

Preferred Qualifications

Experience with CMS and HIPAA guidelines

Benefits

Flexible hybrid work model which will require certain on-site workdays (Puerto Rico Location Only)