Software Training Specialist

Summary

Join PointClickCare's Professional Services Practice Delivery Team as a Software Training Specialist and make a real impact on healthcare. This remote position requires up to 25% travel between US and Canada. You will be responsible for training new and existing customers on PointClickCare solutions, adapting training methods to diverse technical skill levels. You will collaborate with the Implementation Team to deliver exceptional customer experiences and work with various training tools. The role involves preparing and delivering training, assessing learner needs, and developing training programs. Success in this role requires strong communication, presentation, and technical skills.

Requirements

• Previous client-facing training experience, preferably in the software industry
• Strong understanding of adult learning concepts/theories, training development techniques, and best practices
• Strong software & technology aptitude and literacy
• Excellent presentation skills
• Experience working on a multi resource project team balancing milestones and objectives efficiently and on time
• Experience conducting training sessions both in-person and remotely
• Ability to thrive in a high paced, complex team environment
• Proficiency with Microsoft Office suite of products and other teleconferencing solutions (i.e. Zoom, WebEx, etc.)
• Ability to travel up to 25% of time
• Excellent communication skills, both written and verbal, particularly as it relates to explaining both simple and complex technical concepts to non-technical user

Responsibilities

• Prepare and deliver quality training to customers based on adult learning principles and best practices
• Determine individualized and group training plans that address specific business needs
• Assess learner needs and capabilities and adapt training methods to meet the needs of the learner and ensure training success
• Deliver train the trainer programs to support and enable end user customer training rollout, including coaching and shadowing support
• Coordinate training sessions including scheduling of participants and other related resources
• Deliver online or onsite instructor-led training using a variety of tools including online meeting and collaboration applications like Zoom, WebEx, and Microsoft Teams
• Conduct instructor-led classroom training sessions for customers at company, industry conferences or customer sites using a variety of instructional techniques or formats
• Promote and enable the use and adoption of online training courses to support ongoing end-user learning
• Consistently incorporate training techniques that keep learners engaged and perform ongoing analysis to determine effectiveness of training
• Provide feedback and recommendations for improvements as it relates to training processes and the development of training program curriculum
• Establish and maintain strong successful customer relationships by utilizing excellent communication and collaboration skills
• In collaboration with the project team, proactively anticipate, identify, and communicate issues, risks, escalations, timelines, and delays to ensure an exceptional customer experience and successful implementation
• Test, pilot, and document new professional services offerings
• Develop and maintain expertise and knowledge in multiple product offerings, including the knowledge of the end-to-end solution and product value outcomes

Preferred Qualifications

• Bachelor's Degree in Software, Healthcare, IT, Business Administration
• Experience with EHR software

Benefits

• Retirement Plan Matching
• Flexible Paid Time Off
• Wellness Support Programs and Resources
• Parental & Caregiver Leaves
• Fertility & Adoption Support
• Continuous Development Support Program
• Employee Assistance Program
• Allyship and Inclusion Communities
• Employee Recognition