Solution Architect

Summary

Join NewRocket, a global ServiceNow partner, as a Solution Architect – ITAM. You will lead the successful delivery of ServiceNow solutions and services, architecting and designing solutions using best practices. This role involves direct client interaction to transform business solutions and deliver using your ServiceNow platform knowledge. You will manage application development, create development plans, and assist the integration team. The position requires 8-12 years of IT Services and business architecture experience with proficiency in ITAM, SAM, and HAM. NewRocket values diversity and inclusion, offering a supportive work environment.

Requirements

• 8-12 years of IT Services and proven business architecture experience
• Must be technically proficient in the following product lines: ITAM, SAM, HAM
• Proven consulting experience as a key technical and business process resource leading the development and delivery of Asset Management, SAM, HAM Integration solutions in client environments
• Knowledge of ITIL, minimum Foundation level, ideally higher
• Proven experience with key technologies relevant to the ServiceNow ITAM integration
• Bachelor’s degree in Computer Science, Business Administration, and/or equivalent work experience

Responsibilities

• Lead the successful delivery of ServiceNow solutions and services
• Architect and design ServiceNow ITAM solution, lead technical teams in the implementation and operations of ITAM/SAM solutions
• Lead clients in their efforts to take advantage of the ServiceNow functional capabilities and in their efforts to improve their ITAM SAM processes
• Manage all aspects of application development, including design, coding, debugging, testing, troubleshooting, and documenting systems, query optimization, and report-writing
• Create and execute development plans as appropriate to meeting changing needs and requirements
• Help integration team in planning and packaging the ServiceNow integration solution
• Conduct requirements gathering workshops
• Presales Demo and Proof of Value for prospective customers
• Conduct ITAM Requirements Analysis sessions and customer workshop
• Troubleshoot and support ServiceNow based applications and systems
• Draft use cases and functional requirements, proposal, SOW documents for solutions
• Reviewing and providing guidance on functional requirements documentation
• May provide technical assistance in a pre-sales capacity
• Design custom or product-based solutions based on ServiceNow applications
• Work with our clients directly to help transform business solutions and deliver solutions using your knowledge of ServiceNow platforms
• Experience and leading ServiceNow ITAM custom integrations and implementations
• As a Solution Architect, you will be a critical liaison among client partners, technical resources, and key project stakeholders

Preferred Qualifications

• ServiceNow CIS and/or CSA certifications (preferred)
• At least 2 ServiceNow CIS Certifications (CIS-ITAM SAM, HAM or APM preferred)
• Invest and maintain expertise in ITAM & SAM product process capabilities, features and complimentary processes (APM is a plus)
• Domain knowledge and experience with Strategic Portfolio Management and Application Portfolio Management practice capabilities a plus