Solution Architect

Summary

Join NewRocket, a leading ServiceNow partner, as a Solution Architect specializing in HRSD, Service Portal, and Integrations. Based in India and working remotely, you will lead and mentor a team of software engineers, architecting and designing solutions on the ServiceNow platform for a major global client. You will ensure team success, deliver positive results, collaborate with clients, and research innovative opportunities. This role requires extensive experience in IT services and ServiceNow, strong leadership and communication skills, and a commitment to continuous learning. NewRocket offers a supportive and inclusive work environment.

Requirements

• 8-12 years of experience in IT Services
• Proven business architecture experience into ServiceNow HRSD + Service Portal + Integrations
• Strong knowledge of architecture principles for cloud-based platforms
• Strong written and verbal communication skills
• Strong leadership capabilities
• Effective facilitation, coaching and mentoring skills with ability to motivate a team
• Strong problem-solving skills; ability to simplify complex situations
• Ability to deliver high degree of customer satisfaction
• Comfortable working in a matrixed organization
• Comfortable working with ambiguity and change
• Bachelor’s degree in Computer Science, Business Administration , and/or equivalent work experience
• The candidate must be willing and able to continue their education within the ServiceNow platform and beyond. It is expected that the candidate will be able to complete ServiceNow competency Certifications as well as Module Accreditations

Responsibilities

• Ensure team organization, individual development, and communication are in-line with Delivery vision; support teams to perform at a high level; foster inter-team collaboration and productivity
• Deliver measurable positive results within the client and team’s timelines and budgets
• Prepare and facilitate customer workshops to capture and define customer’s requirements
• Collaborate with Delivery Management on creating a plan that drives results based on the customers’ requirements and budget
• Research industry impact and innovative opportunities to propose product enhancements
• Provide engineers with architectural blueprints/requirements for implementations
• May perform additional duties as assigned

Preferred Qualifications

ServiceNow CSA and CIS (Preferred)