Solution Architect

Summary

Join Rackspace Technology as a Solution Architect (SA) and provide technical design advice to new and existing customers. You will work alongside Sales, Service Delivery Manager, and Support to achieve financial targets by designing solutions that meet client needs. You will identify, qualify, and address technical requirements through consultative methods, focusing on infrastructure consolidation, transformation, and optimization of Dedicated, Multi-cloud, and Modern Workplace Environments. You will play a key role in aligning customer business strategies and IT architecture with Rackspace products and services, working closely with senior leadership and technical personnel. This role requires a deep understanding of IT and business challenges, and the ability to apply technology and product portfolio knowledge to solve problems in a consultative manner.

Requirements

• Bachelor’s degree in Information Technology or a related technical field is preferred
• Industry experience in technical support and/or pre or post sales engineering and architecture that typically comes from over 5 years of experience
• Deep knowledge and experience across multiple technologies in a single domain (Cloud, Security, DevOps, etc)
• Requires exposure to a range of IT environments, industry sectors & technology stacks
• At least one top tier technical certifications in a highly desired technology domain
• Solid knowledge of Active Directory and Active Directory and Microsoft Entra ID
• Advanced knowledge of M365 licensing services and features of Microsoft 365 features, functionality and licensing

Responsibilities

• Serves as a subject matter expert for one or more products or technologies to orchestrate and lead pre and post sales and delivery efforts inclusive of holistic IT optimization, consolidation, and transformation solutions for customers inclusive of discovery, analysis, solution design, and migration
• Lead facilitation of group white-boarding sessions to articulate Rackspace solutions, transformation methodology, functional separation of customer applications, and development of business case value with financial calculations such as TCO and ROI
• Aligns and regularly communicates with Project Manager and extended teams during presales and project delivery to ensure timely delivery and awareness of potential problems or risk requiring resolution or mitigation
• Prepares and develops statements of work inclusive of overview, scope, duration, deliverables, resources, terms and conditions, assumptions, and pricing
• Lead and deliver the sale of assessment services, business case development, solution architecture, and multi-phased complex migration programs that address technology, people/organization, and process
• Creates and presents deliverables to customer such as asset inventory, infrastructure snapshot, capacity & performance analysis, consolidation scenarios, application inventory & snapshot, business impact analysis, architecture feasibility analysis, data classification, integration & dependency mapping, consumption & demand analysis, application risk & complexity profile, target platform & service level mapping, migration methodology, schedule & resource planning, target solution design, and executive summary
• Understand complex IT and business customer challenges and apply technology and product portfolio knowledge to solve problems in a consultative manner
• Perpetually seek to improve and refine the Rackspace Professional Services methodology, deliverables, sales collateral, and team roles and alignment
• Build and maintain a network of cross-functional technical resources within Rackspace and across any relative partnerships to allow for higher productivity, increased business, and rapid resolution of problems and escalations

Preferred Qualifications

• Extensive managed services, consulting, technical support, and/or application development experience preferred
• Ability and willingness to learn new concepts & technology in order to adapt to constantly changing SaaS platforms
• Willingness and desire to continuously keep knowledge up to date by earning relevant certifications to specialty domain
• Willingness to occasionally work extended hours in order to meet project requirements or deadlines
• Solid working knowledge of Exchange, SharePoint, Powershell – Microsoft 365 Productivity solutions is preferred
• One or more certifications in the following categories is desired
• Security, Information Protection and/or Compliance
• Endpoint Administrator
• Teams and/or Collaboration Communications
• Microsoft 365 Administrator and/or Fundamentals
• Power Platform
• Windows Server Hybrid
• MS365 Certified: Administrator Expert
• MS365 Certified: Collaboration Communication Systems Engineer Associate
• MS365 Certified: Endpoint Administrator Associate
• MS365 Certified: Teams Administrator Associate
• MS365 Certified: Information Protection and Compliance Administrator Associate