Solution Architect

Summary

Join ServiceNow's Customer Outcomes GTM team as a Services Sales Architect! This strategic role involves driving complex deals, engaging with executives, and shaping solution designs for large enterprise workflows. You will collaborate with Services Account Executives, Solution Consultants, and the executive team to contribute to innovation and market opportunities. Responsibilities include providing technical thought leadership, building client relationships, crafting commercial relationships, and participating in large pursuits. The ideal candidate possesses extensive IT services experience, ServiceNow expertise, and a proven track record of success.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
• 15+ years experience in the IT Services industry
• ServiceNow experience - minimum of 3-5 years
• Demonstrable experience in positioning strategic implementation platform strategies for professional services
• Consultative sales experience as an Enterprise Architect in IT or customer environment
• Strong know-how on implementing platform strategies in Greenfield, Back2Baseline and integration scenarios
• Ability to collaborate and build strong relationships within the internal and external ecosystem, ensuring proper engagement with core teams and customers
• Skilled at concisely summarizing salient points to executives and thorough understanding of cloud application technology and trends
• Validated track record of meeting and exceeding quota and key success metrics
• Ability to segment opportunities and complex deal situations and identify appropriate investment of resources
• Cross-functional teamwork skills. Able to navigate tough conversations and challenging meetings with business partners
• Display a balance of strategic and tactual skills with a high level of intellectual agility
• Strong focus on ownership and execution against deadlines while managing multiple opportunities at a time
• 50% of travel required

Responsibilities

• Provide technical and strategic thought leadership to clients in partnership with the Services Account Executives on how to best leverage ServiceNow Technologies
• Develop deep personal relationships with clients and be a ‘trusted advisor’
• Engage with Services Account Executives and SW sales teams to craft beneficial commercial relationships to our clients and partner ecosystem
• Engage with the strategy office and industry vertical teams to participate in innovation and future capabilities
• Participate in large Services and Licensing pursuits
• Integrate with the Delivery community & learn how the Expert Services team operates to deliver high-quality and effective solutions for our customers
• Create customer-facing deliverables describing services proposals and Statements of Work helping customers achieve successful business outcomes
• Lead the implementation strategy solutioning with the customer to ensure an at-scale product adoption and create even more demand for the ServiceNow platform

Benefits

• Flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week)
• Remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home