Solution Architect

Summary

Join Smartling's Professional Services team as a Solution Architect/Technical Implementation Manager! Help customers seamlessly integrate Smartling's solutions. As a hands-on advisor and technical expert, you'll lead integrations, solve complex problems, and design sustainable solutions for our clients' growing localization needs. This engineering-adjacent role requires a strong technical background and experience in designing and implementing enterprise-grade solutions. You'll interact with both technical and business users, manage process changes, and provide best-in-class support. Continuous learning and process improvement are key. Smartling offers a remote-first work environment with competitive benefits.

Requirements

• 3+ years of relevant experience as a Solution Architect, Technical Consultant, or in a similar customer-facing role that focuses on technical solution design and implementation
• Highly analytical when it comes to complex problems, not intimidated by technical challenges
• Excellent communicator with the capability to advise/persuade technical and non-technical stakeholders
• Ability to drive outcomes despite complexity, ambiguity or changing scope
• 2+ years of applied experience with modern web technologies (e.g. HTTP, HTML, CSS and JavaScript), and REST APIs
• Familiar with at least one programming/scripting language and able to read/write simple scripts
• A home office setup conducive for working remotely, and ability to work effectively as a remote team member

Responsibilities

• Interact with both technical and business users to gather requirements, analyze information, and design comprehensive and scalable solutions
• Effectively and proactively manage process changes with business and technical stakeholders to drive implementations forward
• Act with precision and urgency to provide customers with best-in-class support, and lead workshops and troubleshooting sessions with customer technical teams to resolve complex issues
• Continuously articulate best practices to encourage optimal integration and platform adoption, laying the foundation for the long-term success of customers
• Stay curious about new technologies, develop new tools, and contribute to process improvement

Preferred Qualifications

• Software development experience
• Familiarity with Content Management Systems (CMS) and SQL
• Experience with file engineering and regular expressions
• Knowledge of Content Delivery Networks (CDN), web servers, and proxy technologies such as Nginx
• Hands-on experience with Splunk, Kibana or similar technologies
• Experience with translation, localization, and internationalization processes and/or fluency in multiple languages

Benefits

• Freedom - we are remote first
• Growth - an opportunity to learn and advance your career
• Wealth - we offer a competitive salary and 401(k) + company match
• Wellness - health insurance; free medical plan for you and your family
• Balance - flexible PTO + 11 holidays; generous parental leave
• Culture - an energetic, value-driven, and fun culture and team spirit
• Bonus - employee referral program and Apple equipment