Solution Consultant

Summary

Join Ulula, a subsidiary of EcoVadis, as a Solution Consultant and enable action from insight! You will ensure customers understand and utilize EcoVadis-Ulula's solutions for supply chain improvement. This role involves pre-sales support, post-sales implementation, and internal team enablement. You will act as a solution expert, representing customer needs and providing human and labor rights regulatory knowledge. Collaboration with various teams is crucial. Success requires technical solution understanding, passion for human rights, and regulatory awareness.

Requirements

• Experience in SaaS and technology: development and/or enablement of technical solutions; product management experience is very welcomed
• Demonstrable knowledge in Business and Human Rights or Ethical Trade with up-to-date knowledge of the supply chain regulatory landscape
• More than 5 years experience in a company as Sustainability / Responsible procurement professional
• Has a background in business and Human Rights, International Development, or Sustainability
• Experience in delivering high quality training and demonstrating experience in processing complex information into a simple and easy to understand outcome
• Excellent communication skills, both oral (presentation) and written. Fluency in English is mandatory and Spanish is a strong plus; other languages are considered an advantage
• Critical reasoning skills in order to identify problems and provide solutions quickly
• Analytical, organized, detail-oriented, multitasking, and disciplined
• Adaptability is key: the ability to navigate a fast-growing organization and take a flexible approach in the dynamic, fast-moving field of human and labour rights regulations, ESG and sustainable procurement
• Ability to work independently

Responsibilities

• Support Ulula and EcoVadis Sales in pre-sales conversations on Ulula’s tools and act as a subject matter expert
• Develop and support the value proposition, creating processes and strategies to activate and harness partnerships and solution materials
• Assist sales teams with in-depth solution expertise
• Engage with prospects to gather requirements for future solution development and consulting regulatory experts within the solutions consulting team, if needed
• Focus on creating and refining internal and customer-facing implementation materials for onboarding, adoption, and expansion
• Accompany initial customer onboardings, gathering feedback to improve implementation processes
• Support the customer success team in implementing customers’ sustainable procurement, risk management and regulatory compliance tools/programs
• Monitor key metrics like opportunities and customer onboarding progress
• Represent client services team feedback to product and analytics workstreams to address issues and optimize processes
• Work with large clients to develop and deliver additional services when specific business and human rights expertise is required to support customer programs, with a particular focus on Ulula’s evolving reporting capabilities and regulatory due diligence support
• Provide feedback by relaying solution enhancements and future roadmap requirements to Product and Analytics and Client Services teams
• Act as an advocate for prospect and customer needs to the business, intensifying issues quickly

Preferred Qualifications

Familiarity with the auditing industry and international certification standards (i.e. BSCI, ETI, SA8000), industry associations (e.g. Amfori), and sustainability entities (i.e. SEDEX, RSPO), or knowledge and experience in community relations, corporate social responsibility programs (esp. from the agriculture, international development, mining, oil & gas, infrastructure sectors) is an asset

Benefits

• Support with all the necessary office and IT equipment
• Flexible working hours
• Wellness allowance for mental and physical wellbeing
• Access to professional mental health support
• Referral bonus policy
• Learning and development
• Sustainability events and community involvement
• Peer recognition program
• Employee-led resource groups
• Hybrid work organization (from the office or from home)
• Remote work from abroad policy
• Meals and Transportation Vouchers (Cobee card)
• Dental Benefits
• Life & Accident Insurance + Private Health Insurance
• Paid employee volunteer day
• Paid moving day (1/year)
• Time off: 1 Community Service Day + 1 Personal Day
• Summer Hours in July and August (36 hours per week)
• Hybrid Monthly Allowance for electricity and Internet