Everbridge is hiring a
Solution Consultant in Hungary

Summary

Everbridge is seeking an accomplished Solution Consultant to provide support for their large-scale clients from a remote location in Hungary. The Solution Consultant will collaborate with clients, Account Managers, Operations, and Product Development teams, and will be responsible for project management, technical consultancy, training, and customer advocacy.

Requirements

• 3+ years in an on-site customer facing support or consulting role (professional services, account management, project management, customer service, etc.)
• Good project management skills
• Ability to handle & support conflicting priorities
• Working knowledge of Internet hosted applications, highly available architectures, computer security, telephony, and networking
• Proven track record in coordinating internal departments and resources to solve complex customer support or implementation problems
• Excellent verbal, written and interpersonal communication skills
• Strong critical thinking, analytic, and problem solving abilities
• Strong time management skills with proficiency with the Microsoft Office Suite, Salesforce.com and web based applications
• Ability to travel locally and support the customer onsite

Responsibilities

• Provide oversight and management for deployment planning, solution adoption, and technical issue resolution to ensure consistently positive customer experiences
• Establish a formal governance model with the client and conduct periodic stakeholder meetings and quarterly business reviews
• Develop a continuous product education and awareness program and deliver training sessions as required
• Set and track customer satisfaction KPIs and develop and manage action plans to improve these metrics
• Troubleshoot customer concerns and work with the management team to ensure that critical issues are documented and escalated in an expeditious manner for resolution
• Serve as a customer advocate within Everbridge and report customer feedback internally to Account Management, Product Management and Engineering

Preferred Qualifications

Previous consulting experience with emergency preparedness or business continuity best practices to state/local government or corporations

Benefits

• Comprehensive healthcare coverage
• Life & Total Permanent Disability Insurance
• An Employee Stock Purchase Plan