Solution Consultant

Summary

Join Massive Rocket, a fast-growing Braze & Snowflake agency, as a Solution Consultant (CRM AI) to spearhead our Hightouch AI Decisioning practice. Partner with sales and clients to design and implement AI-driven data pipelines for real-time decisioning, translating high-impact use cases into robust Hightouch configurations. Apply your CRM expertise to plan and optimize multi-channel campaigns across various platforms. Collaborate with strategy and delivery teams to ensure excellent client satisfaction and measurable business outcomes. This 100% remote role offers career progression opportunities within a supportive and positive work culture. Massive Rocket provides a fast-moving environment for continuous learning and growth, along with organized team events.

Requirements

• Client-Facing Excellence: Exceptional interpersonal and communication skills, honed in an agency or direct-service context
• Use-Case Scoping: Experience translating client business challenges into clear, actionable technical use-cases
• Rapid Pipeline Scaling: Comfort in a fast-paced environment where demand often outstrips delivery capacity; able to coordinate resources and flag gaps proactively
• Extensive CRM Experience: 5+ years in Marketing Automation/CRM (e.g. Braze, SFMC), with excellent attention to detail
• AI & Data Pipeline Skills: Proven ability to scope, configure and troubleshoot data syncs, ideally with Hightouch or similar reverse ETL tools
• Technical Acumen: Understanding of relational databases, data structures and SQL-based analysis
• Digital Marketing Savvy: Strong knowledge of multi-channel digital marketing best practices
• Agile Practitioner: Comfortable working in Agile teams, driving iterative delivery and retrospectives
• Tools Proficiency: JIRA, Confluence
• Language: English at C1 level or above
• Can-Do Attitude: Proactive, results-driven and ready to take ownership of complex challenges

Responsibilities

• Partner with sales to scope and define Hightouch AI Decisioning use-cases, translating business challenges into data-driven solutions
• Configure Hightouch pipelines to feed AI models and orchestrate data syncs between client systems and MarTech platforms
• Train and support clients on Hightouch’s AI Decisioning features
• Help scale delivery capacity by coordinating resources across a growing AID pipeline (currently outpacing staffing)
• Escalate resourcing gaps and propose prioritisation frameworks to sales and leadership
• Forge strong partnerships with clients, ensuring their needs are understood and met
• Act as the primary point of contact for all CRM and AI Decisioning queries throughout project delivery
• Manage and analyse large customer datasets to uncover behaviour trends and inform campaign optimisation
• Produce performance reports and insight decks demonstrating campaign ROI and AI Decisioning impact
• Collaborate with the strategy team and clients to ensure CRM and AI-decisioning activities align with broader marketing objectives
• Translate strategic briefs into actionable project plans and technical requirements
• Lead the execution of CRM initiatives within Braze (and other platforms) for our clients across various channels
• Configure, customise and QA campaigns to meet client specifications
• Design and execute targeted campaigns using advanced segmentation and personalisation
• Document and evolve best-practice playbooks for CRM and AI-driven campaigns
• Lead regular retrospectives and implement improvements to boost team throughput and quality

Preferred Qualifications

• Braze Certifications ( i.e Practitioner, Marketer)
• Hightouch Certification or demonstrable hands-on experience
• Advanced SQL or Python for data analysis
• Previous agency experience in MarTech or AI Decisioning implementations

Benefits

• 100% remote forever
• Career progression paths and opportunities for promotion/advancement
• Organised team events and outings