Solution Delivery Manager

Summary

Join Narvar's growing Professional Services team as a Solution Delivery Manager! You will manage end-to-end projects for strategic and enterprise retailers, leading cross-functional teams to ensure successful customer onboarding and integration with Narvar's solutions. This role requires strong project management skills, experience in customer-facing enterprise software implementation, and the ability to handle multiple complex projects simultaneously. You'll provide consultative advice, manage escalations, and contribute to process improvements. The ideal candidate thrives in a fast-paced environment and possesses excellent communication and problem-solving skills. Narvar offers a dynamic work environment and the opportunity to make a significant impact on a rapidly growing company.

Requirements

• You have expertise in managing global, multi-brand, multi-region, large ecommerce projects and demonstrate a strong command of project management such as phasing, milestone tracking, and driving the customer experience towards successful launch
• You thrive in a fast-paced environment and have strong time management and prioritization skills
• You are able to build playbooks, execute against playbook milestones and project tasks created to improve delivery efficiency and productivity
• You have 5+ years of experience in customer-facing, enterprise-level software implementation, technical account management, consulting or systems integration roles
• You have the ability to successfully deliver multiple complex projects simultaneously with strong attention to detail
• You are organized and disciplined about reporting externally and internally on project progress, changes and risks
• Able to work efficiently with high accountability - both individually and in a team
• Experience with troubleshooting, post-launch monitoring, and go-live support, all with a customer-centric mindset
• You have executive-level interpersonal, project management, writing, communication, and problem-solving skills
• You demonstrate a strong understanding and can lead technical discussions about API connections, logistics and carrier integrations, data transformation as well as technical expertise with reading JSON files. Coding proficiency is not required
• Able to work and communicate effectively with both technical and business stakeholders
• SaaS/Startup/Ecommerce experience is mandatory

Responsibilities

• Manage projects end-to-end for our Strategic and Enterprise retailers including kickoff, requirements-gathering, project planning, risk and stakeholder management, milestone tracking, to launch and post go-live hypercare support
• Lead cross-functional teams formed to onboard customers, including customer engineers and carrier engineers, and drive successful end-to-end delivery of projects
• Provide consultative advice to our customers to ensure successful integration with Narvar’s solutions while maximizing product time to value
• Communicate clearly and proactively with the customer and internal teams to establish credibility and ensure on-time project delivery
• Effectively manage escalations and scope change and implementation of multi-phased projects or programs including monitoring project quality, timeline, hours allocation, risk and performance
• Effectively provide workarounds and find out- of-the-box solutions where applicable
• Be part of best-in-class international Professional Services team via documentation creation, process improvements, and automation mindset
• Drive post-launch postmortem for knowledge sharing and learning

Preferred Qualifications

Experience with retail, e-commerce platforms, order management systems, inventory management, WMS, TMS, supply chain, or logistics is a plus

Benefits

#LI-Remote