Solution Engineer

Summary

Join NICE, a global leader in software solutions, as a Solution Engineer. You will play a key role in the sales process, focusing on NICE's Recording and Quality Management solutions. This involves delivering compelling demonstrations, addressing technical challenges, interpreting customer needs, and educating clients on the value proposition. You will lead technical aspects of the sales cycle, collaborate with sales teams, and contribute to a team-based sales strategy. The ideal candidate possesses extensive experience in software support, specifically within Recording and Quality Management, and excels in presentations and strategic deal-making. NICE offers a dynamic and collaborative work environment with ample opportunities for growth and development.

Requirements

• 5+ years of experience supporting multiple software products and services in complex account environments
• 3+ years of experience in supporting Recording and/or Quality Management solutions within enterprise accounts
• Excellent skills in delivering presentations and customized demonstrations
• Proven track record of driving strategic deal wins
• Ability to manage multiple intricate sales opportunities at once
• Strong communication skills to connect with C-level executives and frontline employees alike
• Familiarity with different types of ACDs, PBXs, and their integration requirements
• Solid understanding of network protocols, compliance standards, and cloud security practices

Responsibilities

• Deliver compelling demonstrations that align NICE’s Recording and Quality Management solutions with the customer’s unique business challenges
• Identify and address all functional and technical challenges of assigned accounts
• Interpret customer requirements with precision and utilize strategic questioning to exceed expectations
• Educate and influence clients on how NICE’s solutions deliver superior value, ease of use, and measurable benefits
• Take the lead in all technical elements of the sales cycle
• Assist in the creation and execution of successful proof of concepts (POC) to demonstrate solution effectiveness
• Collaborate closely with account executives and overlay teams, actively contributing to a team-based sales strategy
• Demonstrate expertise in integrating NICE solutions with different types of Automatic Call Distributors (ACDs) and Private Branch Exchanges (PBXs)
• Respond to RFIs/RFPs, addressing both functional and technical components with expertise

Preferred Qualifications

• Experience or knowledge of Workforce Engagement Management (WEM), CCaaS, and Customer Experience (CX) solutions
• Familiarity with a full suite of SaaS product offerings
• Certifications or hands-on knowledge of cloud platforms like AWS, Azure, and Google Cloud

Benefits

• Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment!
• Endless internal career opportunities across multiple roles, disciplines, domains, and locations