Solution Engineer

Logo of Smartsheet

Smartsheet

💵 $105k-$155k
📍Remote - United States

Job highlights

Summary

Join Smartsheet's Large Enterprise Solutions Engineering team as a proven Solutions Engineer providing technical leadership throughout the sales process. You will be the Smartsheet security subject matter expert, guiding prospects and customers. Responsibilities include representing Smartsheet's security capabilities, partnering with sales, and serving as a front-line expert for security issues. You will work closely with product management and operations, and occasionally travel to customer sites. This high-profile role requires significant experience in SaaS security and enterprise software, along with strong communication skills. Smartsheet offers a competitive salary and benefits package, including health insurance, retirement benefits, paid time off, and professional development opportunities.

Requirements

  • Software, preferably SaaS, technical pre-sales (SE) or technical sales experience
  • 5+ years experience as a Sales Engineer or relevant security position in SaaS, cyber security, and/or enterprise software
  • Experience working through difficult discussions with customers who are passionate about their security controls
  • Deep understanding of the security compliance issues faced using cloud based SaaS
  • Familiarity with SOC2 report formats and existing generally accepted security baselines and standards (e.g. CIS, NIST,FedRAMP, ISO, PCIDSS, OWASP, HIPAA...)
  • Ability to understand and map third party security baselines to internal implementations
  • Experience participating in a complex, solution-based enterprise sales process
  • Experience managing customer Security Assessments or RFPs/RFIs
  • Experience working in a fast-paced, high growth software company where change is a constant
  • Willing to travel periodically based on customer and business need (less than 10%)
  • Currently have or working to obtain CISSP/CISA or GIAC GSEC

Responsibilities

  • Provide security/cyber security information and guidance as the Smartsheet subject matter expert to prospects, as well as current executive leadership and current customers
  • Represent Smartsheet’s security and compliance capabilities to prospects in multi-month engagements and full cycle assessments; proactively support prospects in performing evaluations; ensure that prospects keep to their security evaluation scope and timelines
  • Partner with sales executives and customer excellence by owning the security evaluation process in support of selling Smartsheet’s SaaS platform to prospects and F-5000 customers
  • Be a recognized Smartsheet security expert and develop relationships with key stakeholders in the relevant customer and partner groups associated with SaaS Security and Compliance standards, policies and practices
  • Serve as front-line expert for “best practice” and prospect security issues, tracking these issues and ensuring prompt follow up
  • Work closely with product management and operations as the customer advocate on security and administration feature requests
  • Provide support for preparing security responses, FAQs, knowledge base and case support entries; help define “best practices” for broad usage across large enterprises
  • Occasionally travel to customer sites, serving as a technical resource to sales staff, as well as engaging with customer IT professionals regarding integration and data questions
  • Assist Sales team on delivering on sales targets
  • Other duties as assigned

Preferred Qualifications

  • CCSP/CCSK, SSCP or other industry standard security certifications
  • Strong communication skills (written, verbal, presentation), with the ability to explain complex solutions to technical and non-technical end user personnel in large enterprises
  • Passion for working with leading edge, web-based technologies and a desire to expertly demonstrate Smartsheet’s functionality, use cases, governance controls, and compliance functionality for customers at any stage in their Smartsheet journey

Benefits

  • HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees
  • Stock - Restricted Stock Units (RSUs) for eligible roles
  • 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
  • Monthly stipend to support your work and productivity
  • Flexible Time Away Program, plus Incidental Sick Leave
  • US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans
  • US employees receive 12 paid holidays per year
  • Up to 24 weeks of Parental Leave
  • Personal paid Volunteer Day to support our community
  • Opportunities for professional growth and development including access to Udemy online courses
  • Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account
  • Teleworking options from any registered location in the U.S. (role specific)

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