Solutions and Implementations Engineer, Customer Engineer

Summary

Join a strong and mission-driven team to build a customer-facing product that revolutionises the insurance industry by automating risk evaluation and decisioning.

Requirements

• Strong communicator, with experience successfully preparing and running demos, prototypes for prospective customers or internal teams
• Experience eliciting requirements, identifying solution approaches, translating requirements into technical design
• Ability to influence stakeholders working with them to agree scope and design the system to ensure outcomes deliver value
• Comfortable working with both business and technical stakeholders
• You care more about solving our customers’ problems than selling our products, and it shows
• Experience with script based configuration - YAML and JSON (pipelines, step configuration, schema-driven ui configuration etc)
• Experience using Postman, Insomnia or similar
• Experience providing support for 3rd parties in API based integrations, helping customers set up, debug and test integrations
• Ability to match customer functional requirements and available system features
• Working proficiency in Python - this role does not require extensive coding but does require an ability to understand how features work technically to support integrations
• Familiarity with using Github as source control

Responsibilities

• Work with customers and BAs to deliver the customer requirements using Cytora’s Risk Stream Platform and implement required customer changes after go-live
• Understand the challenges our clients face
• Design, build and deliver compelling product demos
• Act as technical point of contact for the customer from demo to implementation
• Troubleshoot customer integration issues, and write documentation to help customers self-serve on similar issues in future
• First line of support for production issues

Preferred Qualifications

• Familiarity with Machine Learning and ability to explain input data requirements to customer who want to use models
• Insurance industry experience

Benefits

• Stock options
• Enhanced parental leave
• Choice of laptop
• Flexi-working
• Work from anywhere budget
• Company off-sites