Solution Implementation Lead

Summary

Join Janus Health's Implementation team and become a trusted advisor to key customer stakeholders. You will ensure customer satisfaction and product utilization, leveraging your product and RCM domain expertise to drive customer revenue. This role requires leading high-profile customer projects, managing cross-functional teams, and preparing presentations. You will also contribute to new hire onboarding and maintain implementation methodologies. The ideal candidate possesses a Bachelor's degree, 5+ years of relevant experience, and strong communication and analytical skills. Janus Health offers a comprehensive benefits package, including 100% employer-paid medical premiums (for the base plan), unlimited PTO, and various other perks.

Requirements

• Bachelor’s degree in Business or related field or equivalent work experience
• 5+ years of work experience in a customer-facing implementation, customer success, consulting, or account management role
• Demonstrated track record of success leveraging product and industry expertise to create measurable outcomes for customers
• Independently leads and works with high profile customers to create successful and attainable project plans
• Comfortable managing cross-functional teams and creating and presenting executive level presentations
• Self-motivated, persuasive, and proactive team player with innovative ideas to inspire team members and customers
• Excellent organizational, verbal and written communication skills to be able to work with customers; proven experience building strong internal and external relationships
• Strong analytical and problem-solving skills; does not make excuses
• Flexibility and comfort working in a dynamic and constantly changing environment
• Has fun, celebrates success, and contributes to a positive culture!

Responsibilities

• Act as a trusted advisor to key customer stakeholders including supervisors, managers, and directors; puts the customer first, always
• Ensure customer satisfaction, product utilization, and proactively course correct to ensure contractual commitments are delivered on time
• Use deep product and RCM domain expertise to drive customer revenue and cost opportunities
• Independently lead and work with high profile customers to create successful and attainable project plans
• Assist in new hire process including but not limited to interviews, on-boarding, training, shadowing sessions
• Advise customers through design, build, testing, training, and Go-Live phases of an implementation
• Help internal and external teams understand key deliverables and proactively mitigate risks to ensure project success
• Manage and guide cross-functional team meetings to ensure implementation and ongoing successes; lead product training and product demos
• Prepare materials for customer meetings and presentations to demonstrate results and opportunities and track next steps and to-dos
• Oversee and participate in testing/QA activities for Janus products
• Maintain implementation methodology (documentation, tools, etc.) for products
• Partner with Marketing and Product to relay customer feedback relative to our capabilities and messaging
• Actively inspire and energize project teams; mentor and manage teams supporting the delivery function

Preferred Qualifications

• Experience working at health system or healthcare technology company preferred
• Experience working at a software as a service (SaaS) company preferred
• Experience working in a high growth environment preferred

Benefits

• We contribute 100% of base plan (HDHP) medical premiums for employees and 50% of premiums for family members. There are other options available as well
• We contribute 75% of premiums for dental and vision insurance for employee-only plans
• We have an employee assistance program that allows you the chance to work through any issues that may arise with the appropriate professional
• We have a 401k plan with minimal portfolio fees, traditional and roth options, as well as rollovers and loan capabilities
• We offer unlimited PTO because we want our employees to take the time they need to rejuvenate and relax. At minimum, encourage all employees to take at least 15 fully unplugged days off each year
• We provide a monthly allowance to cover the cost related to working in a remote environment like upgraded internet or to offset your cell phone bill
• We offer parental leave because bonding with your newest addition is so important!
• We encourage on-going training, additional certifications and professional development related to your role and will review all requests for additional growth (including travel)