Smartsheet is hiring a
Solution Implementation Manager in Costa Rica

Summary

Smartsheet is hiring a Solution Implementation Manager to guide engagement and product adoption for launch customers. The manager will lead multiple concurrent engagements, collaborate with customer stakeholders, design solutions, gain technical knowledge, identify expansion opportunities, and meet performance targets. They must have a Bachelor’s degree or equivalent experience, working experience in SaaS applications, project management skills, strong communication skills, problem-solving abilities, and be motivated team players. The position offers fully paid health and life insurance, stipends, equity, vacation days, maternity and paternity leave, volunteer day, professional growth opportunities, company-funded perks, and teleworking options.

Requirements

• Bachelor’s degree or equivalent combination of relevant work experience and education (minimum 2 years)
• Hands-on working experience in the configuration, customization, and implementation of SaaS applications
• Project Management skills: timeline, scope management, project execution
• Strong communication skills with the ability to explain technical subjects to non-technical end user personnel
• Experience with problem solving and risk resolution
• Highly motivated and resourceful team-player
• Willing to travel periodically (up to 10%) based on customer and business need

Responsibilities

• Lead multiple concurrent engagements to implement Smartsheet across a variety of client industries and use cases
• Collaborate with customer stakeholders to drive timelines, manage scope, and change requests
• Design, demonstrate, and build Smartsheet solutions that fit within new & existing customer business needs
• Gain and maintain deep technical knowledge of Smartsheet including premium products
• Identify product and services expansion opportunities for Smartsheet with the customer's user base
• Serve as an advisor on best practices and capabilities of the Smartsheet platform at scale across a variety of industries and business functions

Benefits

• Fully paid Health & Life insurance for full-time employees and family members
• Asociacion Solidarista with employee and employer contributions as well as potential alliances with entities such as universities, gyms, etc
• Monthly stipend to support your work and productivity
• Equity - Restricted Stock Units (RSUs) for eligible roles
• 12 days paid Vacation + Flexible Time Away Program
• 20 weeks fully paid Maternity Leave
• 12 weeks fully paid Paternity/Adoption Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to LinkedIn Learning online courses
• Company Funded Perks including a counseling membership and your own personal Smartsheet account
• Teleworking options from any registered location in Costa Rica (role specific)