Achievers is hiring a
Implementation Manager

Summary

The Implementation Manager will join the Achievers Professional Services team and be responsible for leading multiple customer-facing projects concurrently. Duties include managing all aspects of implementation projects, facilitating remote sessions and occasional onsite visits, overseeing technical consultants, building communication plans, utilizing tracking tools, ensuring project documentation is signed off, and providing input to supporting departments. Required qualifications are a can-do attitude, 2-4 years related experience, strong communication skills, ability to multitask and manage tight schedules, attention to detail, flexibility, adaptability, and drive. Preferred assets include risk management experience, HTML/CSS knowledge, and SaaS platform experience. Benefits of working at Achievers include a focus on disruptive technology, recognition for contributions to HR and technical excellence, a culture of connection, security, and community, a commitment to moving quickly and adapting to change, and a passion for employee success.

Requirements

• Can do, team-oriented attitude
• Minimum 2-4 years of related experience consulting and implementing software applications in a customer facing environment
• Demonstrated evidence of rapid execution of concurrent projects of various lengths (1-6 month cycles)
• Strong written and verbal communication skills with a broad range of people
• Evidence of effective multi-tasking and managing tight project schedules
• Strong attention to detail and organizational skills
• Demonstrated flexibility, adaptability, and drive

Responsibilities

• Act as the project lead for multiple customer-facing projects concurrently with small to mid-sized customer project teams
• Manage all aspects of the implementation project including: facilitating remote working sessions and on occasion traveling onsite with the customer, managing scope, risk, project plans, escalations, project monitoring, weekly checkpoint meetings, and consulting on best practices
• Oversee and liaise with your Technical Consultant on strategic Solution Design, Requirements Gathering, User Acceptance Testing and any potential integrations
• Build and execute on communications plans and provide guidance to customers to support program implementation and user adoption
• Utilize tracking and reporting tools (Mavenlink, JIRA, Confluence, Salesforce.com , internal documentation) to ensure effective project management approach, knowledge transfer and business continuity
• Ensure that all project documentation and the project workbook are signed off within appropriate timelines for the project
• Provide input, direction and oversight with departments supporting your implementation projects including Development, Operations, Product and QA, as required

Preferred Qualifications

• Experience with risk management and resolution
• Experience working with HTML, CSS and have worked with SaaS platforms
• Experience working with customers within the HR industry

Benefits

• We are passionate about disruptive technology that’s rooted in science, research and data
• We understand the value of employee success in the workplace and have been recognized in numerous publications for our contributions to HR, for technical excellence, and for our outstanding workplace culture!
• We foster an environment of connection, security, and community. You’ll feel at home, without reservation
• We believe in moving quickly, failing fast, and adapting to change
• We enjoy coming to work every day because we believe in our product and love our culture
• We’re committed to achieving excellence in everything we do