Fountain is hiring a
Implementation Manager

Summary

Fountain is a market leader in high-volume hiring solutions with over 3 million annual hires for customers including Fortune 1000 and Enterprise companies. As an Implementation Manager, you will manage the implementation process for large accounts, ensuring a seamless customer experience and driving adoption and customer value. You should have comprehensive project management knowledge, be highly organized, and able to communicate technical concepts to non-technical people.

Requirements

• High-level understanding of the Talent Acquisition space, including CRM and onboarding concepts
• At least 5 years' experience in a similar role; e.g., implementation, project management, professional services, consulting, etc
• Proven track record with Enterprise-level engagements; able to lead autonomously to successfully deliver customers’ desired business outcomes
• Bachelor's Degree or equivalent work experience
• Proficiency with Google Suite, JIRA, and Zapier
• Ability to manage time and work effectively within a fast-paced, changing environment that is undergoing high growth
• Comfortable working with customers to research business processes, diagnose and resolve software issues. Must understand the driving factors for customer requirements
• Advanced understanding of and ability to explain system-to-system integrations
• Demonstrated ability to influence cross-functional partners and upper management to impact decision-making

Responsibilities

• Partners with sales to define project scope and ensure a seamless customer experience
• Manages customer relationships from post-sale through pre-account management phases, collaborating with customers and internal stakeholders to understand business goals and define an implementation strategy
• Handles medium to large-scale implementations
• Carries out implementation projects from beginning to end stages for high-profile Enterprise and Strategic customers
• Leverages Fountain software in the most efficient ways to best teach and support customers, serving as a product expert
• Performs complex data migrations and advanced CSV imports/exports (ATS, CRM, HRIS, background, and assessment)

Benefits

• Competitive health plans and a retirement plan
• Flexible vacation policy, paid holidays, monthly lunch stipends, annual allowances for ongoing education related to your profession and career advancement, along with home office, cell phone, and wellness reimbursements