Solution Implementation Specialist

Summary

Join Janus Health, a fast-growing company revolutionizing healthcare with AI-powered revenue cycle management solutions. As an Implementation Specialist, you will collaborate with customers to tailor product deployments, ensuring successful launches and maximizing ROI. You will guide customers through the entire implementation process, from design and testing to training and go-live support, primarily within Epic environments. Responsibilities include training end-users, preparing customer presentations, overseeing testing, identifying risks, and analyzing customer data using tools like Excel, Tableau, or SQL. You will also work with internal teams to enhance solutions and ensure positive customer experiences. This role requires a Bachelor's degree or equivalent experience, 2+ years in healthcare operations or implementation, and hands-on experience with prior authorization, insurance verification, or hospital admissions workflows. Janus Health offers a collaborative, remote-first work environment and numerous benefits.

Requirements

• Bachelor’s degree in Healthcare Administration, Business, or related field, or equivalent work experience
• 2+ years in a healthcare operations, implementation, or support role
• Hands-on experience with prior authorization , insurance verification , or hospital admissions workflows
• Experience working in or supporting Epic , particularly modules related to patient access or revenue cycle
• Excellent verbal and written communication skills
• Strong organizational skills and attention to detail
• Familiarity with healthcare payer requirements and revenue cycle processes

Responsibilities

• Collaborate with customers to understand their business objectives and support tailored product deployments
• Assist in delivering Janus Health solutions through the design, build, testing, training, and go-live phases
• Support workflows related to prior authorization, insurance verification, and hospital admissions
• Train end users and provide support during and after go-live, especially within Epic environments
• Prepare materials for customer meetings and presentations to demonstrate results and opportunities and track next steps and to-dos
• Oversee and participate in testing/QA activities for Janus products
• Identify and escalate risks related to timeline, scope, or adoption
• Use tools such as Excel, Tableau, or SQL to monitor and analyze customer data
• Collaborate with internal teams to support solution enhancements and ensure a positive customer experience

Preferred Qualifications

Proficient in Excel; working knowledge of SQL or Tableau is a plus

Benefits

• A collaborative, remote-first work environment
• Opportunities for professional growth and development
• The chance to be part of a solution that improves patient and provider experiences across the U.S
• We contribute 100% of base plan (HDHP) medical premiums for employees and 50% of premiums for family members. There are other options available as well
• We contribute 75% of premiums for dental and vision insurance for employee-only plans
• We have an employee assistance program that allows you the chance to work through any issues that may arise with the appropriate professional
• We have a 401k plan with minimal portfolio fees, traditional and roth options, as well as rollovers and loan capabilities
• We offer unlimited PTO because we want our employees to take the time they need to rejuvenate and relax. At minimum, encourage all employees to take at least 15 fully unplugged days off each year
• We provide a monthly allowance to cover the cost related to working in a remote environment like upgraded internet or to offset your cell phone bill
• We offer parental leave because bonding with your newest addition is so important!
• We encourage on-going training, additional certifications and professional development related to your role and will review all requests for additional growth (including travel)