Solutions Architect

Summary

Join Automattic's DIFM team as a Solutions Architect to build high-quality WordPress websites. You will collaborate with various teams, ensuring customer satisfaction and contributing to revenue growth. This role demands strong visual design skills, technical proficiency, and a customer-first approach. Daily tasks involve building multiple websites, troubleshooting issues, and collaborating with sales and development teams. You will also contribute to process improvements and stay updated on industry trends. The ideal candidate possesses proven web design experience, particularly with WordPress, and excels in fast-paced environments. This is a fully remote position with an open vacation policy.

Requirements

• Proven experience in web design, website building, or a related field—especially with WordPress or other CMS platforms
• Ability to work quickly without sacrificing quality, balancing speed with thoughtful design
• Strong written communication skills and a proactive, solution-oriented mindset
• Comfortable operating in a fast-paced, ever-evolving environment with shifting priorities and new experiments
• Comfortable using AI tools to improve efficiency, creativity, and problem solving within a high-volume design workflow
• A collaborative team spirit—you’re generous with your knowledge and eager to help others level up
• A customer-first mindset with a clear understanding of how both pre-sales and post-launch experiences drive long-term success

Responsibilities

• Build and deliver an average of four high-quality, five-page websites per day, completing each within four business days of content submission. All sites are built using the native WordPress block editor—no third-party themes or plugins
• Ensure every site is polished, functional, and aligned with customer goals—handling light revisions and minor troubleshooting to maximize customer satisfaction
• Support pre-sales engagement by participating in internal Slack channels, helping address customer questions, and recommending the right solutions
• Collaborate cross-functionally with sales teams, developers, and other stakeholders across divisions to ensure a smooth customer journey and surface product insights
• Help scale the service by reusing design components, sharing best practices, and suggesting workflow improvements
• Stay current with WordPress.com features and broader industry design trends to raise the quality bar and bring fresh ideas to the team
• Contribute to internal collaboration and knowledge-sharing by presenting at team meetings, helping with onboarding materials, and participating in broader org initiatives as needed
• Collaborate on evolving service offerings by piloting new initiatives and giving feedback that shapes future workflows and customer experiences

Preferred Qualifications

• Experience with technical sales, customer onboarding, or live customer support
• Familiarity with creating or maintaining reusable themes, including child themes and block patterns
• Background in operations, service design, or optimizing workflows in high-volume environments

Benefits

This isn’t your typical work-from-home job—we are a fully-remote company with an open vacation policy