Solutions Architect

Summary

Join Customer.io's Solutions team as a Solutions Architect! This crucial role bridges the technical gap between prospects and the business, supporting the sales team in closing premium deals. You will be responsible for answering technical questions, delivering custom solutions, and advocating for leads. Success requires understanding customer needs and providing empathetic guidance throughout the sales process. The position is vital for acquiring new customers and building confidence in Customer.io's solution. A significant portion of the role involves direct engagement with sales, while a smaller part focuses on creating sales materials. Customer.io offers a competitive salary and a comprehensive benefits package.

Requirements

• 4+ years of experience in roles that require technical expertise, customer interaction, and problem-solving skills
• The availability to support typical working hours (around 8 am to 5 pm) within EST or GMT-5
• Can communicate technical ideas to both technical and non-technical prospects (verbal and written format)
• Initiative to research, plan, and execute projects from start to completion
• Strategic decision-making ability that is thoughtful and empathetic
• Understanding of sales processes and awareness of sales strategy
• Experience working for a SaaS company or with a marketing automation platform
• A basic understanding of Computer Science Principles
• Familiarity with NoSQL data structures and RESTful applications
• Experience working with templating languages like Liquid, Handlebars, or Jinja

Responsibilities

• Assist our team of Account Executives with technical pre-sales calls, emails, and thought leadership
• Build and document proofs of concepts in the Customer.io platform for customer use cases
• Articulate and present your ideas and recommendations to prospective customers evaluating Customer.io through written and video formats
• Work with the Customer Success team to ensure a smooth transition (on behalf of the customer) from pre to post-sale
• Contribute to improvements of the Sales-owned demo account(s) to suit the sales teams' current strategic objectives
• Creating collateral, documentation, and other technical sales materials as needed

Preferred Qualifications

• Sales Experience : Background in sales with a demonstrated technical aptitude and the ability to learn and convey complex technical concepts
• Marketing Automation : Experience working with marketing automation platforms, preferably within a SaaS environment
• Hybrid Experience : A combination of the above, demonstrating technical knowledge, customer interaction skills, and problem-solving abilities

Benefits

• Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
• 16 weeks paid parental leave (including adoption and foster care)
• 100% paid insurance premiums for you and your dependents
• 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
• $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
• $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
• $300/month co-working space rental reimbursement
• $2,000/yearly professional education budget for conferences, courses, workshops, books, etc
• $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
• One month sabbatical after five years at Customer.io
• We also have opportunities to meet in person with your peers throughout the year