Solutions Architect

Summary

Join us as a Solution Architect at Sutherland, where you will provide technical expertise for the NICE platform and lead project delivery teams.

Requirements

• Minimum 2 years’ experience with Product implementation & integration
• Microsoft SQL Server Installation and Configuration
• Advanced T-SQL knowledge
• Fluid English speaking
• Well versed with Customer engagement
• Understanding Project Delivery working model & terms
• Excellent communication and problem-solving skills
• Team Player – Proven ability to work in a team environment
• Ability to communicate with multi-cultural teams in other countries
• Able to learn and adapt a new technology independently and fast
• Able to work in dynamic environments
• Works methodologically and follows process
• Scripting
• Network Principles – 7 Layer OSI Model, TCP, UDP
• B.E. in Computer Science, Electrical Engineering, Information Technology, or related technical degree preferred

Responsibilities

• Integrate NICE software solutions remotely, following defined methodology, processes, system requirements, and customer specific needs
• Work directly with the implementation team to assist with any technical questions regarding the solution from kick-off of the project until handover of the delivered solution to our support center
• Ensure that all components of the technical architecture are properly integrated and implemented
• Communicate and reconcile any design flaws found during the delivery of NICE Solutions
• Assist customers and their vendors with configuration requirements for all NICE Integration points in their environment
• Provide technical expertise of the entire NICE product suite, implementation methodology, and/or related technology
• Conduct systems testing for performance and reliability
• Report issues found during implementation and engage support teams for assistance, as well as escalate to higher tiers and management; as appropriate
• Provide basic application overview, technical support, and technical quality control throughout all stages of the project
• Effectively manage time, maintain regular communication, and updates to both customer and management
• Flexibility towards after hours and weekend activities
• Document and add Lesson learned and Resolutions to the Nice Knowledge Base
• Communicate with R&D/product support about customer technical feedback on implementation of product related enhancements and fixes

Preferred Qualifications

• CCNA and MCSE certifications preferred
• AWS, Azure, HP, Dell, VMWare, and Citrix certifications are a plus