Solutions Architect

Summary

Join our Onboarding & Implementation team as a Solutions Architect to build Grammarly for Business into a thriving global B2B offering, setting high expectations for impact in key deals and taking responsibility for accelerating growth.

Requirements

• 4+ years of experience in technical consulting, IT project management, or software implementation
• 2+ years of experience working with SSO’s such as Okta, OneLogin, or Entra
• Is passionate about working with customers to deepen relationships, find solutions, and grow their accounts
• Works effectively with InfoSec IT, and related teams to ensure client confidence and solve specific client needs
• Applies an understanding of SaaS business models to identify and shape solutions
• Communicates effectively

Responsibilities

• Partner with the Customer Onboarding team to complete the technical portion of the onboarding process
• Deploy Grammarly for enterprise businesses and educational institutions, ensuring smooth, efficient, and successful implementations
• Identify expansion opportunities and bring feedback to our Product team
• Help build the necessary tools and processes to help Solutions Architecture and Customer Success teams keep customers happy and engaged
• Collaborate with peers to build this new function, define new processes and standards for how future Solutions Architects will work, seek feedback to improve and evolve what you put in place
• Work with the largest Grammarly for Business customers by demonstrating the value of Grammarly
• Implement SSO via SAML to ensure smooth customer onboarding, focusing on automated application deployment, SCIM, and maintenance
• Guide IT admins on deploying Grammarly applications using SCCM, Intune, JAMF, and other MDM tools
• Serve as a technical expert in providing detailed specifications for proposed solutions: software deployment, VDI, and API integration
• Become subject matter experts on all Grammarly features
• Discover product gaps by collaborating with Customer Success, Product, and Engineering
• Troubleshoot and resolve technical issues related to Grammarly apps in Mac and Windows environments
• Create customer presentations and make discoveries to understand their application environment

Preferred Qualifications

Bonus points if you have IT background

Benefits

• Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits)
• Disability and life insurance options
• 401(k) and RRSP matching
• Paid parental leave
• 20 days of paid time off per year, 12 days of paid holidays per year, two floating holidays per year, and flexible sick time
• Generous stipends (including those for caregiving, pet care, wellness, your home office, and more)
• Annual professional development budget and opportunities