Solutions Architect

Summary

Join Skillsoft's Pre-Sales organization as a System Engineer, playing a crucial role in supporting the sales cycle for new business and renewals. You will strategize with the sales team, design engaging demos, manage pilots, and ensure alignment with customer needs. This role requires strong presales methodology knowledge, experience in the eLearning/LMS industry, and excellent communication skills. You will be responsible for conducting prospect planning sessions, presenting technical requirements, and creating valuable resources for the sales team. The position involves contributing to process improvements and maintaining up-to-date knowledge of industry trends and Skillsoft products. This field-based role includes some travel.

Requirements

• 5+ years of experience in a Pre-sales or Solutions Consultant role in the eLearning/LMS industry with a Bachelor’s Degree in business, education or related field; or equivalent experience
• This is a Field based role with 10-20% travel
• Sales Consultancy Skills - incorporates selling mindset into consultative approach in order to achieve goals
• Experience in presales or related role
• Video creation and editing skills using Consensus or similar tools
• Polished presentation and demonstration skills with a high degree of comfort speaking in large or small groups with executives, IT Management, and stakeholders
• Excellent communication skills with an ability to right level conversations
• Strong questioning and listen skills to complete discovery calls
• Ability to conduct demonstrations of Skillsoft’s offering, both in a virtual or face-to-face situation, by leveraging listening, questioning, and storytelling skills; ability to convey technical concepts to non-technical audiences

Responsibilities

• Provide pre-sales support by articulating the value of Skillsoft, executing and designing engaging demos, evaluations and pilot requests
• Research and understand the prospect’s business to target demo or other presales activities to the customer’s business problems and requirements
• Maintain and utilize competitive knowledge to set traps in demonstrations, evaluations and during the RFP process
• Serve as “deal captain” for SA-driven opportunities to ensure demo plan processes are followed and key resources (PSAs, Principals, Product) are included as appropriate
• Lead Structured Pilots including site builds, site configuration, kick-off, marketing, monitoring and results
• Maintain knowledge of how Skillsoft content can integrate into third-party LMSs and talent systems. This includes being able to discuss and demonstrate the user experience and best practices for viewing Skillsoft content in third-party systems
• Conduct regular prospect planning sessions with AEs to identify ways to support the progression of the sales cycle for key opportunities
• Describe and discuss the value of Skillsoft’s customer onboarding and customer success
• Present technical requirements and determine when to engage additional Skillsoft SMEs such as Platform Solution Architects, Product, etc
• Create and maintain demo recordings and other resources to be used by sales team to be more self-sufficient and to increase the velocity of the deal
• Contribute to the ongoing improvement of process efficiencies
• Maintain industry knowledge and trends relating to Talent and Development, eLearning/LMS technologies, and emerging technologies
• Stay up-to-date with product knowledge and skills, through ongoing training in Skillsoft product areas including platform and content
• Enter key prospect activities and opportunity progress in Skillsoft’s CRM

Preferred Qualifications

• Bachelor’s Degree in business, education or related field; or equivalent experience
• Pre-Sales Certifications
• Experience using Salesforce