Solutions Architect

Summary

Join our team as a Solutions Architect in the United Kingdom to support EMEA customers and opportunities, leveraging your technical expertise to solve complex customer problems and drive product adoption.

Requirements

• At least 3-5 years of experience in a technical customer-facing role as a Solutions Architect, Sales Engineer, Technical Customer Success, or Forward Deployed Engineer
• Technical experience in database, data warehouse, deployment infrastructure, data lake, cloud, data catalog, data prep, and BI
• Outstanding verbal and written communication skills
• You're organized, a problem solver, and excel in time management
• Previous experience collaborating with different internal functions within a fast-growing SaaS company; operating at the intersection of product, sales, and delivery

Responsibilities

• Collaborates closely with the sales team to provide technical leadership during pre-sales conversations with developers, DevOps, and data scientists
• Supports prospective customer understanding, evaluation, and adoption of Tonic by presenting and articulating advanced product features and benefits, and handling technical objections
• Owns customer onboarding, initial training, and serves as the first line of technical troubleshooting, communicating insights back to internal product and engineering teams
• Outlines success criteria for pilots and drives hard to accomplish these
• Creates and updates technical documentation and training resources
• Works closely with the product team to provide direction on new features and bugs that are important to prospective and current customers
• Support existing customers with high-complexity issues, expansions
• Identifies early opportunities for expansion in collaboration with the sales team
• Builds infrastructure and operations in order to increase the ratio of Customers to Solution Architects

Benefits

0 - 25% domestic and international travel