Solutions Architect II

Summary

The job is for a Solutions Architect II at Smartcar, a company that provides vehicle APIs. The role involves technical validation, customer training, creating QBR materials, and partnering with various teams to relay customer feedback. The position is a 3-month contract role with the potential to become full-time.

Requirements

• 5-11 years of B2B experience in Sales or Success Engineering at a SaaS company selling complex solutions into technical teams
• Familiar with API concepts and functionality, can propose best practices and aid in debugging
• Understanding of SQL and at least one scripting language
• Familiar with the software development lifecycle, and understand how to work with teams that use the agile or waterfall methodology
• Data driven mindset, and enjoy using data to operate autonomously in ambiguous situations
• Sense of urgency and take proactive action to aid your customers
• Strong written, verbal, and presentation skills. Can earn the trust of product managers and engineers alike in order to help them succeed

Responsibilities

• Own technical validation within the sales process and the post-signature implementation process for a balanced book of Mid Market and Enterprise level customers
• Lead customer training sessions on technical concepts for both business and technical points of contact
• Facilitate the creation of QBR materials in tandem with an Account Manager
• Establish confidence in recommendations via product expertise, custom product demonstrations, technical calls, workflow outlines, RFP/RFI responses, product roadmap discussions and business process diagrams
• Be the expert in best practices of Smartcar’s API for different verticals
• Support the enterprise sales team by helping understand complex customer business problems and requirements, then translate them into solutions
• Identify and implement improvements to existing support and success collateral
• Partner with engineering, sales, marketing, and design to relay customer feedback and help determine which product updates or features should be prioritized

Benefits

• Hourly rate determined by years of experience: $60.00/hour - $75.00/hour
• Remote work within the United States
• Health, Dental and Vision covered at 90% for all plans and 80% coverage for dependents, which amounts to approximately 11 thousand dollars a year
• Wellness stipend of $50 a month
• Cell phone and Internet stipend of $50 a month