Solutions Consultant

Summary

Join Togetherwork as a Solutions Consultant and play a vital role in ensuring clients successfully integrate and utilize our software within the petcare industry. This position demands expertise in discovery, requirements analysis, quality assurance, and client consulting. You will lead application delivery, collaborate on payment integrations, and provide ongoing support. The ideal candidate possesses strong technical and consulting skills, fostering successful implementations and lasting client relationships. A bachelor's degree or equivalent experience is required, along with proven experience in a similar role, preferably in pet care software. Togetherwork offers a comprehensive benefits package.

Requirements

• Bachelor's degree or equivalent professional experience in a related field
• Proven experience in a similar Solutions/Business Consultant role, preferably in a software or tech environment tailored to pet care services
• Strong analytical skills with a detailed understanding of business process analysis
• Excellent communication and interpersonal skills, with the ability to lead and work collaboratively
• Ability to manage multiple projects and work under pressure
• Knowledge of industry trends, best practices, and a keen understanding of integrated payment systems

Responsibilities

• Conduct in-depth discovery and requirements analysis, focusing on specific needs related to each client's petcare facility
• Consult with new facilities that have not determined their service offerings. Provide solutions based on industry trends and best practices within Gingr
• Review and ensure the quality of work done by the Configuration Specialist before the application is delivered to the customer
• Lead the delivery of the application to customers, supported by the Customer Success Specialist (CSS)
• Work closely with the CSS to facilitate integrated payment sign-up processes for clients
• Provide ongoing consultancy to clients for additional locations or service changes post-implementation

Benefits

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• Basic Life
• 401(k) option with 100% company match
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 10 company paid holidays
• 6 weeks paid parental leave
• Discretionary bonuses
• Long term incentives
• $1,000 employee referral