Solutions Consultant

Summary

Join Kustomer's EMEA team as a Solutions Consultant! This role focuses on the technical aspects of the sales cycle, collaborating with the sales team to sell Kustomer's platform to C-level and director-level executives. You will be responsible for assessing business requirements, developing technical sales strategies, configuring and demonstrating solutions, and managing customer pilots. The ideal candidate possesses 6+ years of SMB/Mid-Market/Enterprise software selling experience, excellent communication skills, and CRM/Contact Center experience. The position requires a Bachelor's degree or equivalent experience and involves approximately 30-50% travel, with weekly in-person collaboration in London. Kustomer offers competitive salaries, stock options, and comprehensive benefits packages varying by location.

Requirements

• 6+ years of SMB/Mid Market/Enterprise software selling experience
• Excellent interpersonal, communication, persuasion, presentation, and writing skills
• Outstanding problem solving skills, including the ability to meet a business requirement with a technical solution
• Must be willing to work in a fast-paced startup environment with multiple responsibilities
• Bachelor's degree or relevant professional experience
• May include traveling for 30 to 50 percent of the time
• Available to collaborate in-person in London, UK 1x a week
• HIPAA Compliance

Responsibilities

• Work closely with Sales teams, your peers, and product management to deliver the appropriate solution and establish credibility and trust with the customer
• Evangelize Kustomer platform value to customers (including business & IT executives)
• Business requirements assessment and delivery of findings, including key pain points, proposed solutions to meet business needs, and ROI where applicable
• Development of a technical sales strategy
• Configuring and effectively demonstrating our solutions in a way that closely reflects each customer's business (tailored demonstrations)
• Mapping RFI/RFP requirements to software solutions
• Scoping, managing and executing customer pilots and Proof of Concepts
• Solution scoping abilities - using our existing solution and influencing new product development
• May involve handling sensitive personal data

Preferred Qualifications

• CRM, Contact Center or Customer Service Experience is highly desired
• Knowledge in web / scripting technologies, HTML, CSS, JavaScript and SaaS applications

Benefits

• Competitive salaries and stock options
• 100% healthcare coverage
• 401K
• WiFi and Mobile reimbursement
• A generous vacation policy
• Pension
• Supplemental health insurance
• Other perks