Remote Solutions Consultant

Summary

Join Granicus' Australia team as a Solution Consultant! You'll be a highly strategic technical consultant, driving the technology evaluation stage of the sales process for government clients. Responsibilities include evaluating internal functions, creating business architecture models, and delivering effective technical demonstrations. You'll need pre-sales experience, government savviness, and expertise in UX/CX. Australian citizenship or permanent residency is required. Benefits include a flexible remote work environment, quarterly "unplug" days, and a competitive salary with bonuses.

Requirements

• Four or more years of pre-sales, consulting, or customer-facing service delivery experience
• Current or prior government experience and savviness (FT/PT employment, military, or volunteering)
• Expertise in core UX/CX skills, such as human-centered design, journey mapping, persona development, content strategy, quantitative and qualitative research methodologies, etc. – ideally supporting a government client
• Achievement and experience articulating SaaS solutions and their value
• Ability to articulate technical solutions to a non-technical audience, both externally and internally
• Technical proficiency with business tools such as Office, Salesforce, and Teams
• Strong written, verbal, and presentation skills, workshop facilitation skills, and cross-functional leadership skills in a heavily client-facing capacity
• Track record of continuous learning and solution-finding
• Strategic thinking skills, with the ability to exercise independence, autonomy, and sound judgment in making account recommendations and decisions
• Ability to enlist internal stakeholders to help navigate client relationships
• Ability to be flexible in a changing work environment and to work well under pressure
• Experience and/or enthusiasm for working with government
• Passion for public service, citizen engagement, and all things digital
• Ability to thrive in a fast-paced environment while demonstrating strong personal initiative and on-time delivery of project tasks and deliverables
• Personal drive and determination to succeed through communication and collaboration
• Commitment to making a difference!
• Candidates must live in Australia, & have Australian Citizenship or Perm. Resident Alien status to be considered

Responsibilities

• Evaluate internal functions, business development strategies, and IT processes – and suggest improvements
• Create business architecture models to reflect the organization's strategies and goals
• Evaluate agency systems for discrepancies, vulnerabilities, and improvements
• Work with product and sales teams to interpret customer requirements and deliver solutions with the end-goal of sales in mind
• Meet with agencies and help them reimagine the connection between people and the government
• Develop and deliver effective Pitch, Solution, and Technical Demonstrations of key aspects of Granicus solutions that show how the solution will help the customer achieve goals
• Build and maintain a library of solutions, customer examples, supporting collateral, and POCs
• Build and maintain demonstration websites and assets that will be used by our team and others throughout Granicus
• Guide technical scoping conversations with the agency and our Granicus implementation teams
• Assist with sales and our own team's learning paths through content, coaching, and training projects
• Learn the full suite of solutions that make up the Granicus platform through constant training, review of product releases, and internal product discussions
• Assist with lead generation and marketing efforts through webinar and conference support
• Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program
• Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies

Preferred Qualifications

• Demonstrate a polished, professional relationship with colleagues and customers
• Assume positive intent
• Collaborative. Create space for and be open to different expertise and experiences
• Dependable and reliable for our customers and our colleagues
• Organized and manage your own workload
• Proactive. Be willing to jump in, not wait to be told
• Willing to try something new, not dependent on documented examples
• Empathetic. Consider the human experience, needs and motivations of our customers and our colleagues
• Open to feedback. Listen with the same passion with which you want to be heard
• Curious. Gather information and knowledge. Consider new ideas and approaches. Consider what you might not know

Benefits

• A flexible working environment. This is a remote working role
• Quarterly "unplug" days, a paid day off from the company to relax and recharge
• The opportunity to work with an established, global GovTech leader with a unique value proposition and platform offering
• $90,000 - $140,000 a year
• Bonuses and incentives are above and beyond this range