Remote Solutions Consultant, Digital Government Platforms

Summary

Join Granicus as a Solution Consultant and drive the technology evaluation stage of the sales process for government customers in Australia. Leverage human-centered practices to transform public services and lead discovery activities to understand customer needs.

Requirements

• Four or more years of pre-sales, consulting, or customer-facing service delivery experience
• Current or prior government experience and savviness (FT/PT employment, military, or volunteering)
• Expertise in core UX/CX skills, such as human-centered design, journey mapping, persona development, content strategy, quantitative and qualitative research methodologies, etc. – ideally supporting a government client
• Achievement and experience articulating SaaS solutions and their value
• Ability to articulate technical solutions to a non-technical audience, both externally and internally
• Technical proficiency with business tools such as Office, Salesforce, and Teams

Responsibilities

• Evaluate internal functions, business development strategies, and IT processes – and suggest improvements
• Create business architecture models to reflect the organization's strategies and goals
• Evaluate agency systems for discrepancies, vulnerabilities, and improvements
• Work with product and sales teams to interpret customer requirements and deliver solutions with the end-goal of sales in mind
• Meet with agencies and help them reimagine the connection between people and the government
• Develop and deliver effective Pitch, Solution, and Technical Demonstrations of key aspects of Granicus solutions that show how the solution will help the customer achieve goals
• Build and maintain a library of solutions, customer examples, supporting collateral, and POCs
• Build and maintain demonstration websites and assets that will be used by our team and others throughout Granicus
• Guide technical scoping conversations with the agency and our Granicus implementation teams
• Assist with sales and our own team's learning paths through content, coaching, and training projects

Benefits

• A flexible working environment. This is a remote working role
• Quarterly 'unplug' days, a paid day off from the company to relax and recharge