Solutions Consultant, Patient Experience

Summary

Join Henry Schein One as a Solutions Consultant and deliver compelling technical and functional presentations to prospective and existing customers, driving new sales and expanding opportunities. You will design and present software solutions, showcasing product strengths and collaborating with marketing on content creation. This role involves significant customer interaction, consultative support, and product feedback to enhance user experience. You will work closely with various teams, including Product Management, Marketing, and Engineering, to ensure successful product launches and ongoing refinement. The position requires strong presentation, communication, and problem-solving skills, along with dental industry expertise. Travel is minimal, and the role can be remote within the United States.

Requirements

• Have 3 or more years of dental industry experience
• Have a bachelor’s degree or global equivalent in related discipline
• Have Dental Software Experience
• Possess an outstanding understanding of dental industry trends
• Possess excellent verbal and written communication skills
• Possess great presentation and public speaking skills
• Possess outstanding independent decision making, analysis and problem-solving skills
• Possess excellent planning/organizational skills and techniques
• Possess phenomenal customer service and engagement skills
• Possess excellent planning, time management, and organizational skills
• Possess outstanding project management skills, with attention to detail
• Possess great people skills and the ability to be personable and professional
• Possess internal motivation and the ability to meet assigned goals
• Possess flexibility, and the ability to manage changing priorities and multi-tasking
• Possess technological savviness and the ability to learn new concepts
• Be proficient in Microsoft Office Product Suite, expert with Excel skills including advanced features, DW, Access, Microsoft Word, and Power Point

Responsibilities

• Spend up to 80% of time performing technical presentations for customers, partners, and prospects
• Provide consultative technical and sales support for Patient Experience Solutions (PRM / PDG)
• Translate product features into customer insights and value drivers
• Interact with Product Management to refine Henry Schein One Products and technical Features to improve the user experience overall product adoption
• Work collaboratively with Product Management, Marketing and Engineering during the development, launch and continuing refinement of existing and new HS1 products
• Effectively communicate the necessity of required features to Product Management from the customer perspective
• Use industry knowledge and competitive intelligence to create compelling cases for features that not only ensure parody but elevate the HS1 suite of products to best in class
• Assist Manager, Solutions Consulting Engineers in tracking of planned Product Roadmap items to support the on-time delivery of new features and participate in communicating status, planned functionality and release dates of Roadmap features
• Assist with responses and repository of Request for Proposal and Request for Information documents
• Collaborate with the Services and Customer Success teams to advise in the successful implementation of HS1 purchased solutions if needed
• Apply company policies and procedures to resolve a variety of routine and non-routine issues
• Attend trade shows and create / deliver presentations at industry events
• Work on problems of moderate scope and impact where analysis of situations or data requires a review of a variety of factors
• Analyze possible solutions using standard procedures to solve a range of straightforward problems; may recommend solutions to business challenges
• Demonstrate good judgment within defined procedures and practices for obtaining solutions
• Demonstrate a high level of proficiency with customers with a deep understanding of the problems facing the dental practice
• See and present 'the big picture', architect solutions to solve customer problems, and uncover business challenges and develop custom solutions
• Build productive internal/external working relationships
• Develop professional credibility

Preferred Qualifications

• Have a Master's Degree or global equivalent in related discipline
• Have prior experience with selling SaaS in a quota carrying role

Benefits

• Medical, Dental and Vision Coverage
• 401K Plan with Company Match
• Paid Time Off (PTO)
• Paid Parental Leave
• Income Protection
• Work Life Assistance Program
• Health Savings and Flexible Spending Accounts
• Education Benefits
• Worldwide Scholarship Program
• Volunteer Opportunities
• Remote work option within the United States