Solutions Engineer

Summary

BitGo is a digital asset financial services company that offers institutional investors liquidity, custody, and security solutions. The company was founded in 2013 and has since expanded its offerings to include market leading trading, lending, borrowing services, and custodianship for various cryptocurrencies. The Client Technical Lead role involves driving technical and product aspects of pre and post sales activities, managing client engagements, collaborating with internal teams, and providing clear understanding of client requirements to the Sales Team.

Requirements

• 3-5+ years in an enterprise client facing technical role as Solutions Engineer, Sales Engineer, Solutions Architect, Integration Engineer, Implementation Manager, Technical Account Manager, Customer Success Manager or similar
• Demonstrated understanding of technical subjects and concepts including web services and applications, PaaS, SaaS, APIs, SDKs, etc
• Previous experience in pre-sales and/or post-sales capacity
• Strong experience with leading and managing client engagements and projects
• RFx/ DDQ experience - working with other SMEs to formulate relevant responses
• Extremely high professionalism - client and colleagues love working with you
• Clear and effective verbal and written communication and comprehension
• Ability to self-manage and use best professional judgment as needed
• Very high interest in blockchain, cryptocurrencies and financial services and products
• Demonstrated professional proficiency in English, Spanish and/or Portugues
• Bachelor’s degree in CS or related STEM field, or equivalent years of professional experience

Responsibilities

• Lead and drive technical and product aspects for pre and post sales activities such as product education, solution architecture, implementation, onboarding, delivery, etc
• Continuous client relationship management that includes understanding client’s business requirements, expectations and providing technical support
• Collaboration and partnership with Product Management and Engineering Teams contributing to development of new product features
• Serve as the client advocate, providing feedback to internal teams
• Provide clear understanding of client requirements for Sales Team for and during their sales calls

Benefits

• Competitive base salary, bonus and stock options
• 100% company paid health insurance for employee, partner and dependents
• Up to 4% 401k company match
• Paid parental leave, Paid vacation
• Free commuter/parking pass; 5 min from Caltrain
• Free custom lunches, dinners and snacks
• Computer equipment and workplace furniture to suit your needs
• Great colleagues and inspiring startup environment