Solutions Engineer

Summary

Join D2L as a Solutions Engineer and become a hands-on expert in the Brightspace platform, supporting the sales process by showcasing D2L products and services. You will prepare and deliver compelling product demonstrations to diverse audiences, conduct needs analysis sessions with prospects, and provide feedback to product management. Responsibilities include creating technical documentation, engaging in proposal writing, and collaborating with internal subject matter experts. This role requires 3-5 years of experience in pre-sales or a related field, technical understanding of enterprise software, and polished presentation skills. The position involves 25-50% travel across North America. D2L offers a competitive salary and benefits package, including a wellness subsidy, equity grants, and variable incentives.

Requirements

• 3-5 years experience in pre-sales, solutions engineering or a related role such as teaching, training, instructional design, or sales consulting
• Technical understanding of enterprise software, web, and database technology
• Demonstrated ability to understand complex business challenges and apply creativity and problem-solving to meet client needs
• A deep interest in education and educational technology as well as comfort with learning management systems (LMS) and other learning platforms that might integrate with the LMS
• Polished presentation skills and comfortable with presenting complex education and technology concepts to a variety of stakeholders
• Highly engaging in person and virtually
• Excellent writing and comprehension skills - prior experience responding to RFP's is an asset
• Experience meeting multiple objectives in an entrepreneurial and remote environment with minimal supervision
• Ability to travel 25-50% and be willing to work various hours across North America from PST to EST

Responsibilities

• Become a hands-on expert in the Brightspace platform
• Support the sales process by becoming an expert in D2L products and services, including functionality, usage, architecture, and deployment
• Prepare and present persuasive and expertly tailored product demonstrations before a wide variety of audiences and under challenging circumstances
• Build compelling, value-oriented presentations while partnering with your sales team to prep for such presentations
• Conduct needs analysis sessions with prospects to understand their infrastructure, needs and potential customizations they may require
• Provide feedback to product management teams regarding use cases and trends in the field
• Create technical documentation and materials as required for your prospects
• Be the conduit through which internal SMEs are contacted and engaged into sales opportunities
• Engaging in proposal writing - review client requirements, identify optimal product mix, address gaps and assessing competitive alignment, and culminating in the creation of clear, concise responses
• Travel 25-50% of the time to attend sales presentations, meetings, and conferences as required, and work various hours across North America from PST to EST

Preferred Qualifications

Fluent in French is a strong asset

Benefits

• Wellness Subsidy
• Equity Grants
• Variable Incentive
• Flexible work arrangements
• Learning and Growth opportunities
• Tuition reimbursement of up to $4,000 CAD for continuing education through our Catch the Wave Program
• 2 Paid Days off for Catch the Wave related activities like exams or final assignments
• Employee wellbeing (Access to mental health services, EFAP program, financial planning and more)
• Retirement planning
• 2 Paid Volunteer Days
• Competitive Benefits Package
• Home Internet Reimbursements
• Employee Referral Program
• Wellness Reimbursement
• Employee Recognition
• Social Events
• Dog Friendly Offices at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne