Solutions Engineer

Summary

Join Twilio as a Solutions Engineer and partner with Account Executives to qualify opportunities, conduct demonstrations, and respond to RFPs. Become an expert in Segment’s products and lead technical evaluations with prospects to design innovative solutions. Develop expertise in Customer Data Platforms (CDPs) and advise customers on their data strategies. Build a perspective on customer and market trends, advocating for customer interests to influence Segment’s strategy. This remote role, ideally based on the West Coast, requires approximately 20% travel. Twilio offers competitive pay, generous time off, parental and wellness leave, healthcare, and a retirement savings program.

Requirements

• 1+ years of success in a solutions engineering (presales) role with 3+ years of progressive professional experience supporting technical products
• A curiosity that often manifests in understanding technology "under the hood", and have a knack for understanding technical concepts
• A passionate commitment to closing deals
• Customer-focused problem solving skills.The ability to balance devising creative solutions and doing what’s right for the customer
• Having a life-long learner mentality - you enjoy digesting new information and sharing that knowledge with others
• Strong organizational skills with the ability to switch context quickly throughout the day
• Experience with Data Engineering, Cloud Data Warehouses, Data Modeling, and/or APIs

Responsibilities

• Partner with Account Executives to execute pre-sales activities including opportunity qualification, discovery, demonstrations, Proof-of-Concept, RFP responses,and justifying business value
• Become an expert builder and evangelist of Segment’s products and partner ecosystem
• Lead technical evaluations with our prospects to uncover their goals and technical pain,  in order to design, demonstrate and present innovative solutions that unlock business-level gains
• Develop subject matter expertise on Customer Data Platforms (CDPs)  and Segment’s role within the customer data ecosystem
• Act as a trusted advisor to consult with customers and prospects in order to influence their customer data strategy and architecture design
• Build a perspective on customer and market trends by listening to prospects and advocating for customer interests to influence Segment’s strategy and vision

Preferred Qualifications

• Experience with customer data platforms
• Experience building websites and/or mobile apps, or experience working with ETL and/or data pipelines and familiarity with the cloud infrastructure that powers them (e.g. Amazon Web Services, Google Cloud Platform, Microsoft Azure, etc)
• Some experience with Data Analytics, Data Science, AI, or Machine Learning
• Experience with marketing technology such as marketing automation, personalization, journey orchestration, or advertising

Benefits

• Health care insurance
• 401(k) retirement account
• Paid sick time
• Paid personal time off
• Paid parental leave