Solutions Engineer

Summary

Join HeartFlow, a medical technology company revolutionizing precision heart care, as a Solutions Engineer. You will guide customers through implementing our AI-driven, non-invasive cardiac test in their hospital environments. This role requires a deep understanding of hospital networks, protocols, and data security. You will work with customer teams to deploy solutions, troubleshoot issues, and collaborate with internal teams. The position is remote with potential travel and may require occasional evening and weekend work. HeartFlow offers a competitive salary, bonus, and stock options.

Requirements

• Positive, professional personality, comfortable in front of groups/customers
• Responsible, accountable, and ability to work well within teams and cross-functionally
• Comfortable in high pressure situations, and ability to assess priorities
• Healthcare IT - Working knowledge of HL7, Clinical workflows, PACS, DICOM, HIPAA requirements and PHI protections
• Linux - experience shell scripting, troubleshooting, services, logs
• Networking – demonstrated experience troubleshooting IP, routing, connectivity, and latency issues
• Security - Understanding of data protection, encryption. Knowledge of web services, certificates
• VMware - Experience deploying and troubleshooting VMs, working knowledge of ESX features
• Eng or B.S. in Computer Science preferred
• 2+ years working in Linux environment
• Knowledge of virtualization technologies required
• Experience supporting large-scale websites and/or web-based products
• 2+ years’ experience working in the health care industry
• Demonstrated customer facing skills

Responsibilities

• Guide HeartFlow’s customers through the process of implementing our unique SaaS non-invasive diagnostic technology
• Be a customer resource for information on HeartFlow’s technology, network protocols, security and data protections associated with transfer of medical imaging data over the Internet, cloud hosted platforms and SaaS solutions
• Contribute as HeartFlow gains worldwide adoption of our novel FFR CT product by providing knowledgeable responses to customer inquiries and issues
• Contribute to high-performing, global Field Engineering team by sharing new information and leveraging group wisdom
• Demonstrate discipline to work independently
• Provide prompt documentation and complete resolution of reported issues and help manage knowledge base for customer issues
• Deliver customer feedback into HeartFlow’s Customer Relationship Management system and help team members analyze and distill data to drive improvements in technology

Benefits

• This is a work from home position with some travel possible
• This position will be remote, with several weeks required training
• Occasional travel to customer locations may be required
• The responsibilities of this position sometimes require working evenings and weekends, with little advance notice, including on-call responsibilities as needed
• This position has an estimated base salary of $90,000-$120,000 per year, cash bonus, and stock options