Solutions Engineer

Summary

Join HeartFlow, a leading medical technology company, as a Solutions Engineer. This full-time role involves guiding customers through the implementation of HeartFlow's AI-powered SaaS solution within hospital/clinical environments. You will need a deep understanding of hospital networks, protocols, and interfaces, as well as patient privacy and data protection. The position requires collaboration with clinical and engineering resources, troubleshooting technical issues, and contributing to the company's product roadmap. You will also be responsible for providing prompt documentation and resolution of reported issues. HeartFlow offers a competitive salary, bonus, and stock options.

Requirements

• Positive, professional personality, comfortable in front of groups/customers
• Responsible, accountable, and ability to work well within teams and cross-functionally
• Comfortable in high pressure situations, and ability to assess priorities
• Healthcare IT - Working knowledge of HL7, Clinical workflows, PACS, DICOM, HIPAA requirements and PHI protections
• Networking – demonstrated experience troubleshooting IP, routing, connectivity, and latency issues
• Security – Understanding of data protection, encryption. Knowledge of web services, certificates
• Linux – experience shell scripting, troubleshooting, services, logs
• VMware– Experience deploying and troubleshooting VMs, working knowledge of ESX features
• Knowledge of virtualization technologies required
• Experience supporting large-scale websites and/or web-based products
• 2+ years’ experience working in the health care industry
• Demonstrated customer facing skills

Responsibilities

• Guide HeartFlow’s customers through the implementation our unique SAAS non-invasive diagnostic technology
• Be a customer resource for information on HeartFlow’s technology, network protocols, security and data protections associated with transfer of medical imaging data over the Internet, cloud-hosted platforms, and SaaS solutions
• Contribute as HeartFlow gains worldwide adoption of our novel FFRCT product by providing knowledgeable responses to customer inquiries and issues
• Contribute to high-performing, global Solutions Engineering team by sharing new information and leveraging group wisdom
• Demonstrate discipline to work independently
• Provide prompt documentation and complete resolution of reported issues and help manage knowledge base for customer issues
• Deliver customer feedback into HeartFlow’s Customer Relationship Management system and help team members analyze and distill data to drive improvements in technology

Preferred Qualifications

• B.Eng or B.S. in Computer Science preferred
• 2+ years working in Linux environment

Benefits

• This position has an estimated base salary of $90,000-$120,000 per year
• Cash bonus
• Stock options