Solutions Engineer

Summary

Join Northbeam's post-sales Onboarding team as a Solutions Engineer, working closely with engineering, sales, and customer success teams to provide exceptional support to new customers. You will be a technical expert, resolving setup issues, bugs, and technical challenges. This role is crucial for ensuring exemplary service and support. The ideal candidate is a problem-solver who can clearly articulate solutions, ideally located in the PST time zone or able to work during those hours. Northbeam is a remote-first company with a growing team and customer base. This is a career-defining opportunity to contribute to a rapidly scaling company.

Requirements

• Bachelor's Degree or similar experience preferred, but not required
• Understanding of google tag manager or other tag based management tools
• Basic understanding of how modern websites are built from a high level (asset serving, server rendering, etc)
• 2+ years of software engineering or support engineering experience
• Proficiency in writing and editing SQL queries
• Proficiency in JavaScript and HTML (basics)
• Experience with Web based APIs
• 2+ years of experience speaking with customers
• The ability to translate technical concepts into easy to follow documentation / emails / directions

Responsibilities

• Guide and support new customers as they integrate our analytics product into their ecommerce infrastructure to enable Northbeam attribution, and assess challenges if troubleshooting is required
• Validate pixel installations, ad platform connections, and orders data to ensure data quality
• Help customers resolve issues by analyzing their implementation, including scripts (such as Pixel, Orders API),escalating to the engineering team when appropriate
• Help work through customer data discrepancies to ensure accuracy
• Continuously improve outward-facing documentation to enable smoother and more self-serve customer processes
• Clearly communicate the nuances of each customer’s setup to our internal teams in order to ensure smooth handoff from Onboarding to Customer Success

Preferred Qualifications

• Proficiency in modern web development tools (nextjs, react, vue)
• Experience with ecommerce store platforms (shopify, salesforce, etc)
• Experience with Administrator tooling: Retool, ActiveAdmin, Django Admin, or other similar tools
• Experience with Python
• Proficiency in data analytics tools

Benefits

Remote work