Solutions Engineer

Summary

Join Pax8 as a Solutions Engineer and play a vital role in the partner journey, focusing on pre-sales demonstrations and post-sales onboarding. You will ensure partners are knowledgeable about products, reducing churn, and spending approximately five hours daily speaking with partners. Technical expertise in two to four products is required, along with the ability to navigate unpredictable configurations. This role involves conducting product demonstrations, providing architecture guidance, assisting with deployments, collaborating with sales, delivering training sessions, and gathering partner feedback. The ideal candidate possesses 2-3 years of relevant experience, strong communication skills, and a passion for customer service. Pax8 offers a competitive compensation package and a variety of benefits.

Requirements

• At least two (2) to three (3) years of relevant work experience
• Ability to clearly communicate technical information and concepts in layman’s terms
• Ability to autonomously manage ambiguous situations
• Strong interest in learning new and challenging platforms
• Technical skills combined with significant social prowess
• Genuine passion for customer service and an ability to troubleshoot deployments in an unknown ecosystem
• Ability to identity and learn new technology and skills without explicit guidance
• Ability to own difficult situations and follow through to completion
• B.A./B.S. in related field or equivalent work experience

Responsibilities

• Conduct product demonstrations that articulate the technical and organizational value of a solution
• Drive initial configuration and architecture guidance for unique customer environments
• Assist partners with proof-of-concept deployments and respond to Requests for Information (RFI) and Requests for Response (RFR)
• Work closely with Sales to advance a sales cycle, handle objections, and function as a subject matter expert for a particular product-set
• Present in-person and remote training sessions for Sales teams and our partner community
• Act as the eyes and ears for vendor products by collecting feedback from partners on new features and suggestions for improvement
• Complete relevant Learning Management System (LMS) courses

Preferred Qualifications

MTA Cloud Fundamentals, Microsoft MS100, MS101, CompTIA A+, Security+, Network+ certifications preferred

Benefits

• Non-Commissioned Bonus Plans or Variable Commission
• 401(k) plan with employer match
• Medical, Dental & Vision Insurance
• Employee Assistance Program
• Employer Paid Short & Long Term Disability, Life and AD&D Insurance
• Flexible, Open Vacation
• Paid Sick Time Off
• Extended Leave for Life events
• RTD Eco Pass (For local Colorado Employees)
• Career Development Programs
• Stock Option Eligibility
• Employee-led Resource Groups